Mariano Ramón González Mercado
Project Manager
Zapopan
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Project Manager
AMDOCS
11.2021 - Current
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
- Reported project status and financial updates to stakeholders and collected feedback.
- Managed client expectations with professional, considered approach to projects.
- Outlined and executed strategic risk avoidance and mitigation plans to keep projects aligned with objectives.
- User Acceptance Testing (UAT) and ST (System Testing) performed with testing teams
Application Support Specialist
TATA Consultancy Services
05.2019 - 11.2021
- Provide support to data base servers as well as application servers as an application support analyst.
- Used Postmant to to run APIs (send a request to an endpoint, retrieve data from a data source)
- Assist all customers and provide production support to vendor hosted applications (SaaS) and internal applications.
- Log monitoring to analyze system logs in real-time to identify and resolve issues and/or escalate to development teams.
- Running jobs as a service principal in Databricks workflow.
- Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications.
- Support to End-Users with troubleshooting issues.
- Develop and maintain professional relationships with all online business teams and provide support to web applications.
Project Management Officer
TATA Consultancy Services
05.2018 - 05.2019
- Review scope pf the release of changes implemeneted to production with program/project manager and preparation, based on deployment windows (T +, T -).
- Setup deployment bridges/validation bridges as needed.
- Schedule changes working with DeployOps.
- DeployOps task execution monitoring and coordination.
- lssue management and escalation.
- Centralized communication with support teams (EI/T)
• Streamline processes to improve efficiencies and reduce duplication of efforts.
Production Support Analyst
TATA Consultancy Services
07.2014 - 05.2018
- Changes applied to production applications.
- Production change request execution of TCM using UNIX/LINUX
- Review monitoring tools to ensure the processes in the applications were up and running.
- Service Now - Create, review and work on tickets.
- Perform SQL queries and maintenance (DB Management).
- Daily interaction with developers and traders to review production changes.
- LAFUI used to make changes on DB servers
Customer Service Team Leader
Teletech
06.2011 - 07.2014
- Managed all client inquires through resolution to enhance customer satisfaction ratings.
- Evaluated CRM reports regularly, actioning improvements to achieve impressive results.
- Coached staff on operating procedures to maintain quality services.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Managed department schedules to maximise coverage during peak hours.
Education
Bachelor's degree - Web Systems Development
Universidad de Guadalajara
09.2021 - 05.2024
Skills
Root Cause Analysis
Technical leadership
Postman
Application support
Effective communicator
SQL
Javascript
Project management
Certification
Lean Six Sigma
Timeline
Project Manager
AMDOCS
11.2021 - Current
Bachelor's degree - Web Systems Development
Universidad de Guadalajara
09.2021 - 05.2024
Application Support Specialist
TATA Consultancy Services
05.2019 - 11.2021
Project Management Officer
TATA Consultancy Services
05.2018 - 05.2019
Production Support Analyst
TATA Consultancy Services
07.2014 - 05.2018
Customer Service Team Leader
Teletech
06.2011 - 07.2014
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