Maria Rene Palacios Garcia

Call Center | Customer Support

• Provided customer service via phone and chat.
• Resolved customer inquiries, complaints, and service issues.
• Handled difficult customers with professionalism and empathy.
• Documented interactions using internal systems.
• Followed service procedures and quality standards.

• Delivered direct customer service in fast-paced environments.
• Took orders and ensured customer satisfaction.
• Resolved customer concerns and special requests.
• Worked under pressure during high-volume service hours.
• Maintained clear and friendly communication.

• Provided emotional support and guidance to residents.
• Practiced active listening and empathetic communication.
• Assisted individuals dealing with addiction recovery.
• Managed sensitive situations with confidentiality and respect.

• Sold beauty products and costume jewelry.
• Provided personalized customer assistance.
• Promoted products and handled customer objections.
• Managed sales transactions.

• Cared for children aged 2 and 6.
• Supported bilingual (English-speaking) households.
• Demonstrated responsibility, organization, and clear communication.