Maria Sarai Peralta Carvajal
Administrator And Executive Assistant
MAZATLAN
Summary
Dedicated customer service professional with strong understanding of service delivery and successful track record of handling multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive profitability and achieve business objectives. Adept at leveraging exceptional communication skills to provide outstanding customer experiences and contribute to overall customer satisfaction. Proven ability to adapt quickly to changing environments and exceed expectations in fast-paced, high-pressure situations.
Overview
14
14
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Online Tester
Online FreeLancer
11.2023 - Current
- Test and evaluate different apps available on other sites to determine their usability, efficiency, overall user experience, and intent by applying improvements to how they function and enhance future versions and updates
- Most of the projects are targeted to the Mexican Market
- There are NDAs signed in each platform
- Proven ability to learn quickly and adapt to new situations.
- Developed polished visualizations to share results of data analyses.
- Improved data collection methods by designing surveys, polls and other instruments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Logistics assistant and Braille Pacifico Deputy
Braille International
03.2023 - 12.2024
- Company Overview: we’re a company that is one of the pioneers in inclusivity throughout Mexico.
- Help with the positioning of the company in the Pacific area
- I must confirmed and supervised the installation of tactile pavement and braille signage in different stores and government facilities to provide a different service for handicapped people, in this case, blind people.
- I had to check step by step the project, confirmed our arrival, documents needed, any changes, and decision-making in the field to fulfill the client's needs and solve any issue that might affect the final result
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Generated, distributed and filed copies of all billing paperwork.
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and installation promptly.
Sales Liner
El Cid Vacations Club
03.2022 - 06.2023
- Developed and delivered engaging sales presentations to convey product benefits
- Expanded customer base and boosted profit within product line
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
Administration manager
HSBC México S.A
04.2020 - 10.2021
- Examined tellers' reports of daily transactions for accuracy
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Reviewed operational and security reports to identify possible hazards or security breaches
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Promoted bank's products and services by consistently cross-selling to customers
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Bank Teller
HSBC México S.A
12.2018 - 03.2020
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Educated customers on use of banking website and mobile apps
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Counted and packaged currency and coins.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Administration Manager
Cannatutlan Sucret S. de R.L. de C. (ONILIKAN)
06.2017 - 08.2018
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Supervised hiring processes and vendor relationships to maintain smooth operations for company
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Updated reports, managed accounts and generated reports for company database
- Logged reports, expenses, receipts, and sales in company database
- Improved customer service and telecommunication skills to build lasting relationships
Reservations Assistant
Estrella del Mar Golf Condo & Beach Resort
03.2017 - 05.2017
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Assisted in the development of promotional strategies to drive sales and increase occupancy rates.
- Streamlined booking processes for increased accuracy and client satisfaction.
- Supported revenue management efforts by monitoring booking trends and adjusting pricing accordingly.
- Coordinated group bookings, negotiating rates, managing room blocks, and organizing event logistics as needed.
- Collaborated with front desk staff to ensure seamless guest experiences from reservation to checkout.
- Provided exceptional customer service, addressing client concerns and resolving issues promptly.
- Developed knowledge of industry trends, competitor offerings, and market demands to inform strategic decision-making within the company.
- Maintained positive relationships with clients by providing prompt responses to inquiries and following up on special requests.
- Provided follow through on all calls with confirmations and dissemination of requested information
- Provided customers with information about availability and pricing
- Handled billing information over phone
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
Subscriptions sales manager
Empresas El Debate S.A. de C.V.
07.2015 - 09.2016
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory
- Directed sales support staff in administrative tasks to help sales reps close deals
- Forecasted sales and established processes to achieve sales objectives and related metrics (telemarketing and door to door)
Floreigners Personal Banker Jr.
BBVA
12.2013 - 06.2014
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Promoted financial products by maintaining excellent service offering knowledge
- Expanded client base by promoting new financial products
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database
- Identified and investigated variances to optimize financial plans and forecasts
Customer Service Agent
AEROMEXICO
05.2012 - 02.2013
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Monitored company inventory to keep stock levels and databases updated
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
Sales manager (intern)
Quality Inn Hotel, Mazatlán
10.2011 - 04.2012
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers
- Qualified incoming team marketing and sales leads to assist with prospecting new contacts
- Managed customer expectations and helped navigate sales processes
- Helped organize sales events and meetings and set up spaces
- Organized company files and created support system to decrease workload and increase productivity
- Tracked, measured and reported on trends for sales team analysis and decision making
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue
- Contacted customers to immediately find resolutions for escalated issues
Front desk Receptionist
Ramada Resort Mazatlan
08.2010 - 06.2011
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Used internal software to process reservations, check-ins and check-outs
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Collected room deposits, fees and payments
- Introduced customers to resort amenities with pleasant and helpful demeanor
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Kept accounts in balance and ran daily reports to verify totals
Education
MBA - Business Management
UNEA
Mazatlán, Sinaloa, Mexico 05.2001 - 05.2014
Licenciatura en Dirección de Empresas Turísticas - Tourism
UAS
Mazatlán, Sinaloa, Mexico 08.2004 - 09.2009
Skills
- Data entry
- Answering phones
- Scheduling
- Office equipment
- Computer skills
- Product knowledge
- Customer needs analysis
- Team work
- Sales force
- Welcoming visitors
Personal Information
- Date of Birth: 06/16/86
- Nationality: Mexican
- Marital Status: Single
Timeline
Online Tester
Online FreeLancer
11.2023 - Current
Logistics assistant and Braille Pacifico Deputy
Braille International
03.2023 - 12.2024
Sales Liner
El Cid Vacations Club
03.2022 - 06.2023
Administration manager
HSBC México S.A
04.2020 - 10.2021
Bank Teller
HSBC México S.A
12.2018 - 03.2020
Administration Manager
Cannatutlan Sucret S. de R.L. de C. (ONILIKAN)
06.2017 - 08.2018
Reservations Assistant
Estrella del Mar Golf Condo & Beach Resort
03.2017 - 05.2017
Subscriptions sales manager
Empresas El Debate S.A. de C.V.
07.2015 - 09.2016
Floreigners Personal Banker Jr.
BBVA
12.2013 - 06.2014
Customer Service Agent
AEROMEXICO
05.2012 - 02.2013
Sales manager (intern)
Quality Inn Hotel, Mazatlán
10.2011 - 04.2012
Front desk Receptionist
Ramada Resort Mazatlan
08.2010 - 06.2011
Licenciatura en Dirección de Empresas Turísticas - Tourism
UAS
08.2004 - 09.2009
MBA - Business Management
UNEA
05.2001 - 05.2014
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