Summary

Overview

Work History

Education

Skills

Languages

Timeline

MARIBEL M MORENO

Yuma

Summary

Dynamic and detail-oriented professional with a proven track record at Quechan Casino Resort, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through meticulous cleaning and effective problem-solving. Skilled in time management and committed to maintaining high cleanliness standards, ensuring a safe and welcoming environment for all.

Overview

years of professional experience

Work History

Housekeeping Floor Supervisor

Quechan Casino Resort

03.2020 - Current

Promoted a safe working environment by enforcing strict adherence to safety guidelines and procedures.
Evaluated staff performance regularly, offering constructive feedback to support continuous improvement in their skills and abilities.
Mentored new employees during their onboarding process, equipping them with essential knowledge for delivering excellent service.
Optimized resource allocation through effective inventory management, reducing wastage and costs.
Improved cleanliness standards by implementing efficient housekeeping procedures and practices.
Contributed to the development and execution of departmental goals, ensuring alignment with overall hotel objectives.
Assisted in conducting timely recruitment processes for filling vacant positions within the team swiftly and efficiently.
Led team meetings regularly to discuss operational updates, address concerns, and reinforce company values within the housekeeping department.
Coordinated with maintenance teams for swift resolution of any repair or maintenance issues affecting guest rooms or common areas.
Conducted regular inspections of all assigned areas to guarantee adherence to cleanliness standards.
Enhanced staff performance with regular training sessions, increasing overall productivity and efficiency.
Maintained high levels of guest satisfaction by ensuring timely completion of daily cleaning tasks.
Established open communication channels with team members, fostering a positive work environment that encouraged collaboration.
Addressed guest complaints promptly, resolving issues effectively and providing appropriate solutions.
Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Established and enforced safety protocols and guidelines for staff.
Evaluated employee performance and recommended promotions, transfers and dismissals.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Trained and mentored new staff on cleaning and safety protocols.
Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
Responded to customer inquiries and resolved complaints to increase satisfaction.
Reported damages, maintenance problems, safety issues, and potential hazards to management.
Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.

Rooms Attendant

Quechan Casino Resort

02.2018 - 02.2020

Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
Inspected guest rooms to replenish soap, paper towels and toiletries.
Checked appliances in guest rooms to determine good working order.
Ensured positive guest experiences with prompt response to special requests and additional services.
Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
Replenished guest room water glasses, toiletries, and paper products.
Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
Performed laundry duties for improved efficiency and faster room turnover times.
Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Responded to guest requests for assistance, toiletries, and personal care items.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
Transported and stored guest luggage to provide safekeeping of personal belongings.
Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
Ensured safety and hygiene by replacing used towels and linens with fresh ones.
Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
Optimized guest experience by discreetly performing room services without disturbing guests.
Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
Streamlined room preparation process, organized cleaning carts and supplies for efficient use.
Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
Fostered positive work environment, shared best practices with new team members.
Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled.
Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
Contributed to positive guest feedback with attention to detail in arranging room amenities and supplies.
Ensured operational excellence, adhered to all hotel policies and procedures during cleaning duties.
Supported hotel's green initiatives, minimized waste and correctly separated recyclables during cleaning duties.
Enhanced team efficiency, collaborated closely with colleagues to ensure swift turnaround of rooms.
Increased health and safety compliance, used personal protective equipment properly and followed hygiene protocols.
Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Changed bed linens and collected soiled linens for cleaning.
Handled requests for extra linens, toiletries and other supplies.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Completed special housekeeping actions such as turning mattresses on set schedule.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Polished fixtures to achieve professional shine and appearance.
Restocked cleaning storage cabinets, carts and baskets for easy use.
Scrubbed floors with special cleaners and equipment to achieve deep clean.
Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Returned emptied garbage receptacles to proper locations.
Sorted, laundered and put away various laundry items.
Rotated linens in storerooms and replenished when supplies ran low.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

EVS

Yuma Az

12.2009 - 07.2010

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.

EVS Technician

Delano Regional Medical Center

02.2001 - 10.2009

Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.

Education

High School Diploma -

San Pasqual Adult School

Winterhaven CA

09.2022

Skills

Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities

Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication

Languages

Spanish

Advanced (C1)

Timeline

Housekeeping Floor Supervisor

Quechan Casino Resort

03.2020 - Current

Rooms Attendant

Quechan Casino Resort

02.2018 - 02.2020

EVS

Yuma Az

12.2009 - 07.2010

EVS Technician

Delano Regional Medical Center

02.2001 - 10.2009

High School Diploma -

San Pasqual Adult School

MARIBEL M MORENO

Summary

Overview

Work History

Housekeeping Floor Supervisor

Rooms Attendant

EVS

EVS Technician

Education

High School Diploma -

Skills

Languages

Timeline

Housekeeping Floor Supervisor

Rooms Attendant

EVS

EVS Technician

High School Diploma -

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