Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maribel Heredia

Kansas City Ks,NLE

Summary

Beauty business owner with a background in healthcare, passionate about women’s wellness and self-care. Looking for the opportunity to transition into the massage therapy field while combining clinical knowledge with beauty and holistic services.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Beauty Business Owner

Self Employed
06.2024 - Current
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Utilized exceptional customer service skills throughout lash consultations and services.
  • Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
  • Performed non-invasive body contouring treatments, resulting in improved patient body confidence.
  • Improved appointment booking efficiency with effective time management and organization skills.
  • Taught clients how best to care for lash extensions and body contouring aftercare to prevent problems.

Bilingual Collection Rep

Alliance Data
08.2018 - 11.2020
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Negotiated to collect balance in full.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Resolved challenging situations with friendly but firm strategies.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.

Bilingual Customer Service Representative

Loanda Title Loans
06.2014 - 08.2016
  • Assisted customers with Spanish + English language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Education

High School Diploma -

Excelsior Springs High School
Excelsior Springs Mo

Certificate - Medical Office Administration

Medical Administration Training
Excelsior Springs

Certificate - Certified Medical Assistant

CMA
Excelsior Springs, MO

Certificate - Body Sculpting Technician

Beauty Academy & Studio
Los Angeles, CA

Skills

  • Customer service
  • Attention to detail
  • Driven and determined
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Bilingual Spanish and English
  • Customer relations
  • Team leadership
  • Effective leader
  • Business management

Certification

  • CCMA - Certified Clinical Medical Assistant
  • CMAA - Certified Medical Administrative Assistant

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Beauty Business Owner

Self Employed
06.2024 - Current

Bilingual Collection Rep

Alliance Data
08.2018 - 11.2020

Bilingual Customer Service Representative

Loanda Title Loans
06.2014 - 08.2016

High School Diploma -

Excelsior Springs High School

Certificate - Medical Office Administration

Medical Administration Training

Certificate - Certified Medical Assistant

CMA

Certificate - Body Sculpting Technician

Beauty Academy & Studio

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Maribel Heredia