Mariela Alejandra Villarreal
Tecate, CA.
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
1
1
year of professional experience
Work History
Team Leader
Jack in the box
Spring Valley
06.2023 - 07.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
Education
High School Diploma -
Cobach. Plantel Alonso Lujambio Irazab
Tecate, Baja California 07-2023
Skills
- Documentation And Reporting
- Complaint resolution
- Overtime Management
- Client Service
- Cash Handling
- Work Planning
- Quality Improvement
- Analytical Thinking
- Leadership
- Onboarding and Orientation
Languages
Spanish
First Language
English
Intermediate
B1
Timeline
Team Leader
Jack in the box
06.2023 - 07.2024
High School Diploma -
Cobach. Plantel Alonso Lujambio Irazab