Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Hi, I’m
Mariem Ahmed Olvera
Customer Success Coordinator
Mexico City
Summary
Overview
7
years of professional experience
5
years of post-secondary education
1
Language
Work History
Doctoralia MéxicoMexico City
Customer Success Coordinator
06.2022 - Current
Job overview
- Coached employees through day-to-day work and complex problems.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Managed accounts to retain existing relationships and grow share of business.
- Identified plans and resources required to meet project goals and objectives.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Doctoralia MexicoMexico City
Project Team Leader
09.2021 - 06.2022
Job overview
- Coordinated team members, consultants and material resources across multiple projects and departments.
- Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders.
- Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.
- Provided ongoing cost and estimate analysis reporting and managed cost allocation.
American ExpressMexico City
Project Analyst
06.2018 - 08.2021
Job overview
- Determined root cause of problems and issues to implement courses of action required to implement solutions.
- Authored status reports for senior executives, detailing overall performance metrics such as CSAT, RTF and CFR.
- Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
American ExpressMexico City
Operations Team Leader
01.2017 - 05.2018
Job overview
- Contributed to interviewing process and made new hire recommendations.
- Trained, coached and managed a 16-person team of professionals.
- Helped set and manage objectives for quality, productivity and compliance.
Education
Universidad HumanitasMexico City
GED
01.2018 - 12.2022
University Overview
Skills
Project Management
undefinedAccomplishments
Accomplishments
Certified Hiring Leader
Moderator and panelist at 3 business events
Timeline
Customer Success Coordinator
Doctoralia México
06.2022 - Current
Project Team Leader
Doctoralia Mexico
09.2021 - 06.2022
Project Analyst
American Express
06.2018 - 08.2021
Universidad Humanitas
GED
01.2018 - 12.2022
Operations Team Leader
American Express
01.2017 - 05.2018
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