I am fully experienced
Marilyn Carmona
Call Center Agent/Customer Service
Mexico City
Summary
Dynamic Call Center Representative with a proven track record at Teleperformance, excelling in customer service and relationship management. Expert in resolving complex issues swiftly, enhancing customer satisfaction, and maintaining high-quality interactions. Skilled in payment processing and empathetic communication, consistently achieving service level goals while fostering trust and rapport with clients.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Call Center Representative
Teleperformance
08.2024 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Decreased average call handling duration, ensuring swift service delivery while maintaining quality interactions.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Official Preparatory School No .55
Chicoloapan, México, Mexico06-2024
Skills
Customer service
Software
Timeline
Call Center Representative
Teleperformance
08.2024 - Current
High School Diploma -
Official Preparatory School No .55
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