Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Mario Benitez

Proces Technology Engineer
Chihuahua City,CHH

Summary

Dynamic and results-oriented professional with extensive experience at ZF in production planning, logistics, and continuous improvement. Excelled in team collaborations and supply chain management, enhancing customer satisfaction and streamlining production processes. Skilled in demand forecasting and professional communication, adept at resolving complex issues and improving operational efficiency.

Overview

3
3
years of professional experience
1
1
Language

Work History

Production Planner

ZF
04.2023 - Current
  • Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
  • Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
  • Facilitated smooth handovers between shifts by maintaining clear communication channels and thorough documentation practices.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Logistics Intern

ZF
12.2022 - 04.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Supported the launch of new products by providing informed recommendations based on client needs.
  • Aligned daily tasks according to established priorities while remaining adaptable in fast-paced environments.
  • Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
  • Tracked patterns in customer feedback to identify areas for process improvement initiatives.
  • Coordinated efforts between departments to address complex customer issues efficiently.
  • Conducted thorough follow-ups on unresolved cases, ensuring prompt solutions for customers'' concerns.
  • Maintained accurate records of customer interactions, improving overall data management.

Continuos Improvement Inter

ZF
04.2022 - 12.2022
  • Implement ZF production system as a model line
  • Improve a cycle time process, Line balancing using ISC software
  • Training in 5S, Changeover, MIC plan
  • Knowledge in die casting, injection molding, urethane injection, leather wrapping and assembly processes
  • Creation / modification of standard work sheet
  • Analysis of root cause in quality PPAP issues (Shainin RED-X methodology)


Education

UACH - FACULTY OF ENGINEERING
Chihuahua City, Chihuahua, Mexico
05.2001 -

Skills

Team collaborations

Scheduling

Production and processing

Demand forecasting

Supply chain distribution

Supply Chain Management

Multitasking

Professionalism

Customer Service

Warehouse Management Systems

Hobbies

I like outdoor activities, sports, traveling and meeting people

Timeline

Production Planner

ZF
04.2023 - Current

Logistics Intern

ZF
12.2022 - 04.2023

Continuos Improvement Inter

ZF
04.2022 - 12.2022

UACH - FACULTY OF ENGINEERING
05.2001 -

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Mario BenitezProces Technology Engineer