Mario de la Rosa
Apodaca
Summary
Working under pressure with team members' collaboration and strong communication; from point of origin to the final stage of the supply chain. Problem solver and "make things happen" believer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE TEAM LEAD
Johnson Controls
7 2023 - Current
- Reports, Salesforce dashboards analysis, Working with emergencies, Meeting with Sales Team and Continuos Improvement Team
- SAP implementation process
- Preload and postload files creation and validation
- Key-user training
- Routing tables
- UAT participation
- Hypercare support involvement
CUSTOMER SERVICE SR.
Johnson Controls
11.2021 - 07.2023
- Working under pressure with team members' collaboration and strong communication; from point of origin to the final stage of the supply chain, Problem solver and 'make things happen' believer
CUSTOMER SERVICE REPRESENTATIVE
The Chemours Company
07.2017 - 11.2021
- POs and Forecasts, Billing, Shipments from Mexico, US and Europe, Forwarders contact, Sampling shipments, Operaciones Virtuales (IMMEX), Materials consignment
CUSTOMER SERVICE REPRESENTATIVE
Nitto Denko Automotive de Mexico
03.2016 - 05.2017
- POs and Forecasts, Billing, Trabajar bajo presión con una comunicación efectiva y con la colaboración de los miembros del equipo; desde el origen hasta la etapa final de la cadena de suministro, Resolución de problemas y creyente de hacer las cosas funcionar
New Projects Administration
04.2013 - 03.2016
- Inventory reports, Sales reports, Administrative support, Budgets, Price lists
COORDINADOR DE EXPORTACIONES, ADMINISTRADOR DE VENTAS
SAP, Terza SA
02.2012 - 03.2016
- POs and Export documentation, Shipments to Europe, Australia, LA and US, Sampling development, Strong communication with planning and production team
COORDINADOR DE VENTAS NACIONALES
Terza SA
03.2011 - 02.2012
- Incoming calls from customers, Tracking for materials and deliveries, Home Depot, Soriana and Wal-Mart accounts
Education
MBA - Negocios-Marketing
Universidad De Monterrey (UDEM)
San Pedro Garza García, Nuevo León05.2021
Lic. - Negocios Internacionales
Universidad Autónoma De Nuevo León (UANL) Campus Principal
San Nicolás de los Garza, Nuevo León12.2011
Skills
SalesForce
Order processing
Customer communication
Report generation
Conflict / Problem resolution
Oracle
SAP
Baan
Microsoft Office
Certification
Beta Gamma Sigma member
Languages
English
Spanish
Timeline
CUSTOMER SERVICE SR.
Johnson Controls
11.2021 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
The Chemours Company
07.2017 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE
Nitto Denko Automotive de Mexico
03.2016 - 05.2017
New Projects Administration
04.2013 - 03.2016
COORDINADOR DE EXPORTACIONES, ADMINISTRADOR DE VENTAS
SAP, Terza SA
02.2012 - 03.2016
COORDINADOR DE VENTAS NACIONALES
Terza SA
03.2011 - 02.2012
CUSTOMER SERVICE TEAM LEAD
Johnson Controls
7 2023 - Current
MBA - Negocios-Marketing
Universidad De Monterrey (UDEM)
Lic. - Negocios Internacionales
Universidad Autónoma De Nuevo León (UANL) Campus Principal
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