Mario Rodriguez
Student
San Diego,CA
Summary
Experienced military veteran knowledgeable about deploying, operating and maintaining systems. Advanced mechanical expertise and technical know-how to handle any challenge. Highly observant, organized and methodical in isolating and resolving any issue.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Floor Associate
Amazon
National City, CA
10.2021 - 12.2021
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Records Clerk
Iron Mountain/Make Space
San Diego, CA
01.2019 - 08.2020
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
Online Associate
Sears
Chula Vista, CA
02.2017 - 11.2018
- Responded to customer issues and resolved complaints by leveraging expert [Type] knowledge.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Exceeded goals through effective task prioritization and great work ethic.
- Received and processed stock into inventory management system.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Manually transported warehouse materials weighing up to [Number] pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Transported merchandise pallets to move in warehouse.
- Maintained productivity and accuracy while continuously lifting and unpacking over [Number] pounds of [Type] packages.
Backroom Associate
Macy
San Diego, CA
08.2015 - 04.2016
- Received incoming merchandise and stored in correct stock locations.
- Kept up-to-date on store, shelf and order availability of [Type] products.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Stocked designated items on shelves, end caps and displays.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Added packed boxes to conveyor belts for movement to shipping stations.
Marine Corps Recruit
USMC
Camp Pendelton, CA
08.2010 - 08.2015
- Provided current weapons systems training to incoming soldiers to maintain combat readiness.
- Inspected and performed regular maintenance on company communication equipment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Oversaw daily operations to ensure high levels of productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
High School Diploma -
Southwest High School
San Diego 01.2004 - 06.2008
Skills
Safe workplace procedures
Customer Response
Inventory management
Production line operations
Decision Making
Identifying hazards
Analytical and Critical Thinking
Teambuilding
Timeline
Floor Associate
Amazon
10.2021 - 12.2021
Records Clerk
Iron Mountain/Make Space
01.2019 - 08.2020
Online Associate
Sears
02.2017 - 11.2018
Backroom Associate
Macy
08.2015 - 04.2016
Marine Corps Recruit
USMC
08.2010 - 08.2015
High School Diploma -
Southwest High School
01.2004 - 06.2008