Summary
Overview
Work History
Education
Skills
Languages
Generic

Mario Toledo.B

Rosarito, Baja California

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service and working as one team for success

Overview

3
3
years of professional experience

Work History

Refinancing/costumer Service/sales Representative

Call Centers TJ
Baja California Tijuana
06.2020 - 06.2023
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Maintained high levels of customer retention with proactive relationship-building strategies.

Education

Diploma .... -

.Abraham Lincoln High...
.Riverside California ...

Skills

  • Goal-Oriented
  • Call center experience
  • Incoming Call Management
  • Customer Complaint Resolution
  • Live chat support

Languages

English,spanish
Advanced (C1)
Mario Toledo.B