Mario Adolfo Tovilla Acosta
Mexicali
Summary
Dynamic and results-driven professional with extensive experience at Plaza Sendero, excelling in customer service and cash handling. Proven ability to enhance customer loyalty through effective issue resolution and streamlined checkout processes, contributing to a significant reduction in wait times. Skilled in POS systems and team collaboration, ensuring operational excellence.
Overview
2026
2026
years of professional experience
Work History
Cashier
Plaza Sendero
Mexicali
03.2022 - 01.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained clean and organized checkout areas to enhance customer satisfaction.
- Handled cash management tasks, including balancing registers at shift end.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Resolved customer issues promptly, fostering loyalty and repeat business.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented inventory tracking measures to support stock management initiatives.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Bordador
Plaza Sendero
Mexicali
2021 - 2022
- Operated multi-head embroidery machines to produce high-quality designs on various fabrics.
- Set up machine parameters for different projects, ensuring optimal stitch quality and design accuracy.
- Conducted routine maintenance and troubleshooting on embroidery equipment to minimize downtime.
- Collaborated with design team to interpret artwork and implement production specifications effectively.
- Trained new operators on machine operation and safety protocols, promoting a safe working environment.
- Monitored production workflow, identifying areas for process improvement to enhance efficiency.
- Inspected finished products for quality assurance, maintaining high standards in embroidery work.
- Managed inventory of threads and materials, ensuring adequate supplies for continuous production flow.
- Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
- Designed proof sample to submit to client for approval.
- Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
- Maximized productivity through skillful prioritization of tasks based on urgency and complexity of each project.
- Determined size and thread requirement to load machine bobbins.
- Tracked and restocked production supply and inventory of thread and material.
Education
No Degree -
Preparatoria Abierta
Mexicali Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash management
Cash register systems
Cash handling expertise
Payment processing
Product restocking
Conflict resolution
Product knowledge
Refunds and exchanges
Issue resolution
Complex Problem-solving
Merchandise restocking
Cash drawer balancing
POS system operations
Payment collection
POS systems
Staff training
Refund handling
Guest inquiries
Attention to detail
Currency counting
Inventory control
Order packaging
Sales expertise
Languages
Ingles
Intermediate (B1)
Timeline
Cashier
Plaza Sendero
03.2022 - 01.2026
Bordador
Plaza Sendero
2021 - 2022
No Degree -
Preparatoria Abierta