Windows, ios, microsoft office
Mario Alberto Ozuna Sandoval
Cananea,SON
Summary
Driven Job Title with unwavering commitment to customer service to build productive relationships to win customer loyalty. Offering Number years of experience in handling customer inquiries, complaints and billing questions. Commended for persuasiveness, dependability and intense customer focus.
Friendly Agent experienced processing large volumes of Type calls per day. In-depth knowledge of productivity software, including Software and Software. Diligent and understanding individual recognized for maintaining low call time and offering exceptional customer service.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Accomplished Agent possessing exceptional management and people skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Agent
Rhsolutionsllc
Cananea, Sonora
04.2022 - Current
- Organized and coordinated meetings and conference calls with various individuals.
- Fielded customer service inquiries and calls from customers throughout country.
- Increased company profits by Number% by exceeding individual daily sales goals.
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Called prospective clients in market area to explain products offered and qualify leads.
- Answered Number calls per day.
- Assisted callers to achieve organizational goals.
- Obtained client information by answering telephone calls.
- Provided customer service for Number inbound and outbound calls per shift by answering questions and providing basic troubleshooting support.
- Promoted current Type marketing campaigns and promotions.
Bartender
La Terrazza Restaurant
Cananea , Sonora
06.2019 - 01.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Served high customer volumes during special events, nights and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Taught employees bar sales techniques, resulting in higher profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Built relationships with vendors to manage orders and negotiate costs.
- Set up glassware, liquor and other necessary supplies for special events.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Followed strict recipes and drink measurements to minimize product used.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Education
Associate Of Business Administration - Business Administration
Cbtis 106
Carretera Imuris-agua Prieta 08.2014 - 06.2017
Skills
Problem-solving skills
Customer complaint resolution
Polite communication skills
Internet savvy
Customer service abilities
Customer needs determination
Organizational skills
Order fulfillment
Customer service and care
Software
Timeline
Agent
Rhsolutionsllc
04.2022 - Current
Bartender
La Terrazza Restaurant
06.2019 - 01.2021
Associate Of Business Administration - Business Administration
Cbtis 106
08.2014 - 06.2017