Mario Alejandro Higuera Bojorquez
Tijuana
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
7
7
years of professional experience
Work History
Freelancer
Auto Mechanic
Tijuana
01.2025 - Current
- Performed diagnostics, maintnance, and repair of automotive systems including engines, brakes, suspensions, and electrical components.
- Managed independent service operations, including customer consultation, scheduling and cost estimates.
- Built and mantained client relationships through reliable service and cleat communication.
Jr Operations Manager
ACSI
Tijuana
08.2023 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Monitored progress by establishing plans, budgets and measuring results.
- Presented performance and productivity reports to supervisors.
QA Specialist
Outpatient Call Solutions & Solucenter Int.
Tijuana
07.2020 - 09.2023
- Conducted risk assessments to identify potential quality issues and developed mitigation strategies.
- Verified accuracy of data entry into databases and ensured data integrity throughout the system.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Prepared and presented detailed reports on quality metrics, trends, and improvement initiatives to management.
- Led internal audits to identify areas for improvement and ensure adherence to quality management.
Area Supervisor
Spring Window Fashions
Tijuana
09.2018 - 06.2020
- Coordinated inventory transfers with related departments by scheduling materials to be moved to and from warehouse.
- Acted as a liaison between the area teams and senior management to facilitate effective communication.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Delegated work to staff, setting priorities and goals.
- Trained new employees on company policies and procedures.
- Prepared reports based on documented inventory use and labor hours.
Education
High School Diploma -
CECYTEBC
Tijuana09-2015
Skills
- Scheduling coordination
- Operational efficiency
- Cost analysis and savings
- Purchasing and planning
- Operational planning
- Customer engagement
- Employee supervision
- Reporting skills
Education and Training
other
Languages
- Spanish
- English
Timeline
Freelancer
Auto Mechanic
01.2025 - Current
Jr Operations Manager
ACSI
08.2023 - Current
QA Specialist
Outpatient Call Solutions & Solucenter Int.
07.2020 - 09.2023
Area Supervisor
Spring Window Fashions
09.2018 - 06.2020
High School Diploma -
CECYTEBC