Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mario Alfredo Montoya

Brownsville, Texas

Summary

I have the ability to solve problems in any situation that arises, work in a team, set goals and group skills, years of experience support me in any field of work. I carry out the decisions of each company respecting its norms and rules inside and outside each program or company. As well as obtaining greater performance where I realize myself to excel professionally.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Youth Care Worker

Southwest Key Program
06.2022 - 02.2024
  • Attended treatment team meetings to discuss youth's mental and behavioral progress.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Management of programs such as UKG, ETOS, Inventory.
  • Assisted in proper evacuation of youth during emergency situations such as inclement weather.

Deli, Prepared Foods, Dairy, and Frozen.

Sam's Club
04.2021 - 01.2022
  • Followed food safety practices and sanitation guidelines.
  • Monitored food temperature, discarding items not stored correctly.
  • Optimized space utilization within sections by reorganizing shelving layouts based on product demand patterns.

Stock Room Associate

Lowe's
05.2020 - 03.2021
  • Maintained orderly stockroom for ease of retrieval.
  • Stocked designated items on shelves, end caps and displays.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Efficient shipments to customers.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.

Customer Service Representative

H-E-B Grocery
08.2016 - 02.2020
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained staff on operating procedures and company services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

High School Diploma -

Worldwide Education Consultant Services, Inc
Brownsville, Tx.
01.2016

BBA - Business Administration

Universidad Nuevo Santander
Heroica Matamoros, Tamaulipas, Mexico
01.2016

Skills

  • Shelf stocking efficiency
  • Youth psychology
  • Educational Support
  • Adolescent Counseling
  • Life Skills Teaching
  • Inventory Stocking
  • Active Listening
  • Receiving experience
  • Forklift Operation
  • Mentoring and training
  • Customer Relations
  • Youth Advocacy

Certification

  • Certified [Mentor Training], [Southwest Key Programs] - [2.0 Hours]

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Youth Care Worker

Southwest Key Program
06.2022 - 02.2024

Deli, Prepared Foods, Dairy, and Frozen.

Sam's Club
04.2021 - 01.2022

Stock Room Associate

Lowe's
05.2020 - 03.2021

Customer Service Representative

H-E-B Grocery
08.2016 - 02.2020

High School Diploma -

Worldwide Education Consultant Services, Inc

BBA - Business Administration

Universidad Nuevo Santander

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Mario Alfredo Montoya