Mario Alonso Fraire Pinuelas
Sales Representative
Ciudad Juárez,Chih.
Síntesis profesional
Results-driven Sales, Customer Service, and Administrative professional with experience in cold calling, appointment setting, lead generation, and dispatch coordination in home improvement, HVAC, dumpster rental, and solar industries. Skilled in handling inbound and outbound calls, scheduling appointments, providing pricing and availability, and managing CRM systems. Proficient in tools like Jobber, Monday.com, GoHighLevel, and Dialpad, with strong communication and problem-solving skills.
Información general
9
9
años de experiencia profesional
Experiencia laboral
Customer Service & Sales Representative
Prime Dumpster
Gilbert Illinois , USA
2024.02 - 2026.06
- Assisted customers with dumpster and porta potty rentals, handled inbound and outbound calls, scheduled deliveries and pickups, and provided excellent customer service.
- Provided accurate pricing and availability, recommended rental options based on customer needs, and answered questions about products and services.
- Maintained accurate customer records in the CRM, followed up with leads, and ensured timely communication throughout the rental process.
Patient Care Coordinator / Appointment Setter
Shop Launch Secrets
United States (Nationwide)
2017 - 2019
- Contacted warm leads interested in men's health services across the United States.
- Educated patients on treatment options, including Testosterone Replacement Therapy (TRT), Erectile Dysfunction (ED) treatment, weight loss programs, and vitamin therapy.
- Answered questions regarding services, pricing, and membership plans.
- Scheduled in-clinic appointments for medical evaluations and laboratory testing.
- Maintained consistent follow-up with prospective patients to improve appointment attendance and conversions.
- Updated CRM records and documented customer interactions accurately.
- Delivered exceptional customer service while meeting daily appointment and sales goals.
HVAC Administrative Assistant
Frost Fire Heating and Cooling
Clayton, NC, USA
2019.04 - 2024.01
- Contacted warm leads, qualified customer needs, and scheduled appointments for HVAC repairs, maintenance, installations, and system estimates.
- Coordinated technicians' daily schedules and optimized service routes to ensure timely customer appointments and efficient operations.
- Communicated with vendors to verify parts availability, obtain pricing, and coordinate orders for air conditioning, heating, and HVAC repair projects.
- Provided customers with service information, pricing, financing options, and appointment availability while delivering exceptional customer service.
- Maintained accurate customer records, updated work orders, and managed appointments using Jobber, Monday.com, GoHighLevel, and Dialpad.
Estudios
Diploma -
South Mountain High School
Phoenix, AZCompetencias
- Sales action plan implementation
- Client prospecting
- Technical sales
- Customer Service
- Appointment Setting
- Jobber
- Mondaycom
- GoHighLevel (GHL)
- Dialpad
- Thumbtack
- Multitasking
- Administrative Support
- Microsoft Office
Languages
Inglés
First language
Spanish
Avanzado (C1)
Cronología
Customer Service & Sales Representative
Prime Dumpster
2024.02 - 2026.06
HVAC Administrative Assistant
Frost Fire Heating and Cooling
2019.04 - 2024.01
Patient Care Coordinator / Appointment Setter
Shop Launch Secrets
2017 - 2019
Diploma -
South Mountain High School