Mario Corona
Tijuana, Baja California
Summary
Experienced in optimizing inventory levels, coordinating logistics of complicated fulfillment operations and training high-performance staff. Makes proactive decisions to positively impact team and business performance, customer oriented to continuous improvement, ecommerce, wholesale and EDI implementation.
Overview
10
10
years of professional experience
Work History
Fulfillment Manager
Xb Logistics
10.2017 - 02.2024
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction in both channels B2B/B2C.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Maintain Healthy Kpi's and SLA's with customer and internal agreements.
- Increase productivity by analyzing sales reports of items and historic data, planning of slotting on the warehouse optimization.
- Managed Pnl budget effectively, ensuring labor cost, to procure quality and service
- Developed strong relationships with customer with planning according with their seasonal sales and projects.
- Generate a safe environment thought 5's implementation and a continuous improvement culture.
Business Operations Coordinator
Empaques Rio Tijuana
05.2014 - 10.2017
- Lead staff training sessions to improve overall team efficiency and knowledge of company policies procedures.
- Managed vendor relationships, negotiating contracts for better pricing and service quality.
- Coordinated cross-functional teams to complete high-priority projects on time and within budget.
- Assisted in talent acquisition efforts, participating in the recruitment, interviewing, and training of new hires.
- Provide customer on time quotations, delivery of goods and special needs of new items.
- Benchmark with customer every Month to ensure customer happiness with the service and solutions provided.
Education
High School Diploma -
Cetys Universidad
Tijuana, Baja California, MexicoSkills
- Warehouse Organization
- Order picking and processing
- Mentoring and training
- Inventory Reconciliation
- Customer Relationship Management
- Workload Management
Languages
English
Advanced (C1)
Timeline
Fulfillment Manager
Xb Logistics
10.2017 - 02.2024
Business Operations Coordinator
Empaques Rio Tijuana
05.2014 - 10.2017
High School Diploma -
Cetys Universidad
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