Mario Ivan Romero Macias
Ciudad De México
Summary
4 years customer service experience. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
Work History
Business Relationship Expert
PayPal
06.2023 - Current
- Strengthened client relationships by consistently delivering high-quality service and support.
- Boosted customer satisfaction through timely resolution of issues and proactive communication.
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sr. Associate Technical Care
AT&T
08.2022 - 12.2022
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Technical Support Representative
Sykes
06.2021 - 12.2021
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
Engineering - Telematics
IPN UPIITA
MEXICO CITYHigh School Diploma -
CECyT No.2 Miguel Bernard
Ciudad DeMexico06.2018
Skills
- Customer Service
- Technical Expertise
- Ticket Queue Software
- Attention to Detail
- Technical Support
- Self Learning
- Java
- C#
Languages
English
Intermediate (B1)
Timeline
Business Relationship Expert
PayPal
06.2023 - Current
Sr. Associate Technical Care
AT&T
08.2022 - 12.2022
Technical Support Representative
Sykes
06.2021 - 12.2021
Engineering - Telematics
IPN UPIITA
High School Diploma -
CECyT No.2 Miguel Bernard
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