Summary
Overview
Work History
Education
Skills
I make songs
Timeline
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Mario Julio Herrera Otero

Creative Producer
Cdmx

Summary

Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Outgoing Call Center Agent with 5 years of Costumer Service experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
3
3
Languages

Work History

AMEX Agent

American Express
03.2018 - 04.2019
  • Advised customers about new products and assisted customers in determining best [Type] product for needs.
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.
  • Obtained client information by answering telephone calls.

Technical Support Representative

Nars Panama
02.2003 - 03.2004
  • Managed high levels of call flow and responded to all technical support needs.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

High School Diploma -

POLICE ACADEMY
GAMBOA, PANAMA
05.2001 -

High School Diploma -

I.P.T.CH
ALTOS DE SAN FRANCISCO LA CHORRERA PANAMA
05.2001 -

Skills

    Lead Prospecting

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I make songs

In my free time I write songs

Timeline

AMEX Agent

American Express
03.2018 - 04.2019

Technical Support Representative

Nars Panama
02.2003 - 03.2004

High School Diploma -

POLICE ACADEMY
05.2001 -

High School Diploma -

I.P.T.CH
05.2001 -
Mario Julio Herrera OteroCreative Producer