Mario Julio Herrera Otero
Creative Producer
Cdmx
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Outgoing Call Center Agent with 5 years of Costumer Service experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
3
3
Languages
Work History
AMEX Agent
American Express
03.2018 - 04.2019
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
Technical Support Representative
Nars Panama
02.2003 - 03.2004
- Managed high levels of call flow and responded to all technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
High School Diploma -
POLICE ACADEMY
GAMBOA, PANAMA 05.2001 -
High School Diploma -
I.P.T.CH
ALTOS DE SAN FRANCISCO LA CHORRERA PANAMA 05.2001 -
Skills
Lead Prospecting
Marketing Management
Schedule Management
Positive Attitude
Industry Expertise
Customer Service and Care
Stress Management
Polite Communication Skills
Service Support
Conflict Resolution
Technical Support
I make songs
In my free time I write songs
Timeline
AMEX Agent
American Express
03.2018 - 04.2019
Technical Support Representative
Nars Panama
02.2003 - 03.2004
High School Diploma -
POLICE ACADEMY
05.2001 -
High School Diploma -
I.P.T.CH
05.2001 -