MARISELA TORRES VAZQUEZ
MANUEL J CLOUTHIER
Summary
Achieved significant customer satisfaction improvements at Invicta Stores by leveraging bilingual communication and problem-solving skills. Excelled in sales promotion and customer support, enhancing loyalty and repeat business. Demonstrated expertise in call management and issue research, contributing to a positive impact on sales growth and service quality.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
Invicta Stores
09.2022 - 07.2024
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for English- and Spanish-speaking customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Sales Agent
Porch
05.2021 - 09.2022
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions of home improvement projects.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Customer Service Representative
Detroit Axle
09.2020 - 04.2021
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
DataXport
12.2018 - 09.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Conduent Call Center
10.2016 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Deming High School
Deming, New Mexico05.2007
Skills
- Caller Assistance
- Refund Processing
- Issue Research
- Sales Promotion
- Customer Support
- Call Management
- Problem-Solving
- Call center experience
Timeline
Bilingual Customer Service Representative
Invicta Stores
09.2022 - 07.2024
Sales Agent
Porch
05.2021 - 09.2022
Customer Service Representative
Detroit Axle
09.2020 - 04.2021
Customer Service Representative
DataXport
12.2018 - 09.2019
Customer Service Representative
Conduent Call Center
10.2016 - 04.2017
High School Diploma -
Deming High School
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