Marisol Gómez López

Work History

Law firm

Tampico , Tamaulipas

2022.01 - 2022.06

INE

Tampico

2021.01 - 2021.07

Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
Developed customized training materials for various industries, ensuring relevance to the target audience.
Improved employee performance by designing and implementing effective training programs.
Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.

Panadería LauLove

Tampico

2016.01 - 2016.07

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Fried Chicken Restaurant

Tampico

2015.12 - 2016.05

Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Established performance metrics for waitstaff evaluations which led to improved efficiency levels across the team.
Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
Strengthened relationships with vendors by negotiating favorable contract terms for bulk purchases of food supplies and equipment rentals.
Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.