Marissa Garcia
Support Specialist
Mexico City
Summary
I’m a bilingual creative professional with over 16 years of experience in the fashion, coolhunting, and music industries, blending artistic expression with customer service, logistics, and remote support. My passion for electronic music began over two decades ago in the underground scenes of El Paso Texas and Juarez Chihuahua, and has continued to evolve alongside my career. I view fashion as visual storytelling and music as a transformative force for connection and change.
Applying to Proton feels like a natural next step—a way to combine my technical skills, emotional intelligence, and deep-rooted love for music in a meaningful, forward-thinking environment. I’m excited by the possibility of supporting artists and labels worldwide while continuing to grow within a company that values creativity, culture, and collective impact.
Overview
16
16
years of professional experience
Work History
Fashion Stylist and Personal Shopper
Freelancer
01.2009 - Current
- Consulting and coordination of looks for different targets of people, as influencers, film industry, musicians, and private people.
Customer Experience Representative
Telat Group
11.2023 - 01.2025
- Company Overview: Carvana (USA Car Retailer)
- Provided customer service via chat, managing multiple conversations simultaneously
- Generate, analyze and optimize schedules on weekly basis to support business needs.
- Customer experience through real time monitoring and scheduling practices.
- Coordinated logistics for vehicle transportation and delivery.
Front Desk Operations Manager
The Disinfector
03.2020 - 12.2022
- Coordinated appointments and logistics effectively.
- Managed front desk operations, handling an average of 60+ daily calls and emails from clients, and chat support.
- Closed sales and followed up with customers diligently.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Apartment Short Term Rental Management (Remote)
Independent Employer
Los Angeles, CALIFORNIA
06.2018 - 03.2020
- Coordinate property reservations, and schedules through hosting platforms for more than 25 apartments.
- Customer support through applications, phone, emails and chats for any inquiries and complaints.
- Managed logistics for maintenance, check-ins and check-out´s
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diploma - Coolhunting
Istituto Marangoni
Milan2013
Master - Fashion World Styling
Uptodate Fashion Academy
Milan2011
Certification - Personal and Artistic Image Consulting & Personal Shopping
IDIP
Mex City2009
Skills
- Artist booking & coordination
- Hospitality and VIP services
- Event logistics & planning
- Public relations & community building
- Cultural awareness & artistic sensibility
- Customer Service & Customer Experience
- Remote Office Management
- Scheduling & Calendar Coordination
- Time management & organization
- Skilled at working independently and collaboratively in a team environment
- Familiarity with Proton Support Articles
- Hosting platforms & property management experience
- Emotional intelligence & adaptability
- Active listening & conflict resolution
- Proficiency in digital tools and platforms
- Social media fluency across diverse platforms
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsPersonal development programsLanguages
English
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Spanish
Bilingual or Proficient (C2)
Certification
- Customer Service Fundamentals - Coursera 2019
- Introduction to the Music Business @EDX (Current)
Software
Microsoft office
Slack
Zoom
Teams
Google Workspace
ChatGPT
CRM (Housecall Pro, Jobber, etc)
Trello
Timeline
Customer Experience Representative
Telat Group
11.2023 - 01.2025
Front Desk Operations Manager
The Disinfector
03.2020 - 12.2022
Apartment Short Term Rental Management (Remote)
Independent Employer
06.2018 - 03.2020
Fashion Stylist and Personal Shopper
Freelancer
01.2009 - Current
Diploma - Coolhunting
Istituto Marangoni
Master - Fashion World Styling
Uptodate Fashion Academy
Certification - Personal and Artistic Image Consulting & Personal Shopping
IDIP
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