Mariza Díaz Zaragoza

• Newly step up Bartender , helping bar stewards, bartenders and bar utility to kept all location 100% ready, well-stocked and clean to satisfy customer needs.
• Followed highest standards of public health to ensure well being of over three thousand passengers every cruise
• Handled passengers, team, and business needs trying to avoid unnecessary delays or errors.
• Takes ownership and follows all the policies and procedures.
• Helps minimize waste, neglect, breakages and mishandling of supplies and equipment.

Advanced knowledge at front desk, reservations, guest service,

• Created outstanding first impressions at check in, followed by best service during stay and check-out.
• Resolved customer issues quickly
• Increased sales and revenue by 20%
• training to new employees, support to manager and staff.
• Cashier activities collected room deposits, fees, and payments.
• Training to new employees, support to manager and staff.
• Phone operator, answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Provides positive beverages experience to every guest by always applying brand and service excellence standards.
• Ensure lounge area is clean, tidy, sanitized and welcoming to guest.
• Collaborated with entire bar department to ensure achieve our goals
• Knowledgeable about all beverages menus and actively upsells and make recommendations based on guest preferences. Contributed to increased sales.
• Always help new joiners and create positive ambience.
• Shares best practices and efficiencies with Food and Beverages manager, team and colleagues.

• During collaboration at Riu hotels got lot of experience, had opportunity to grow till became assistant front desk manager.
• Implemented new procedures for improved front desk organization,
• Anticipate guests needs, helping with recommendations on local attractions, dining options, or transportation services.
• Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
• Maintained accurate financial records, processing payments and balancing cash drawers daily.
• Supervised front desk staff consisting of 20 employees