CREO 3D
Markus Ferrara
Mechanical Engineer
Querétaro City, Querétaro,QUE
Summary
Dynamic Technical Service Engineer with a proven track record at Nittoku GmbH, excelling in customer support and technical troubleshooting. Enhanced operational efficiency through innovative process improvements and strong client relationships. Skilled in root-cause analysis, delivering targeted solutions that significantly reduced service calls and improved product reliability.
Overview
21
21
years of professional experience
3
3
Languages
3
3
years of post-secondary education
Work History
Technical Service Engineer
Nittoku GmbH
Klagenfurt, Kärnten
10.2017 - 06.2025
- Conducted training sessions for clients, increasing their understanding of products and improving operational efficiency.
- Developed strong relationships with key accounts through consistent high-quality service delivery.
- Streamlined processes by developing and implementing new procedures for the Technical Service team.
- Provided on-site support during critical installations, ensuring smooth transitions for clients.
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Collaborated with cross-functional teams to improve product quality, leading to fewer service calls.
- Worldwide work assignments
- Mentored junior engineers, fostering a positive learning environment and enhancing team productivity.
- Boosted customer satisfaction with proactive communication and prompt resolution of technical concerns.
- Participated in root cause analysis meetings to identify areas of concern and develop corrective action plans.
- Investigated and corrected mechanical problems with machinery.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
Assembly Engineer
Kostwein Maschinenbau GmbH
Klagenfurt, Kärnten
02.2004 - 09.2017
- Enhanced communication between departments by establishing regular meetings and reporting protocols, leading to increased collaboration and improved results.
- Assisted in the development of standard operating procedures for various assembly tasks, ensuring consistency across all lines.
- Conducted root cause analysis on recurring issues during the assembly process, developing targeted solutions that increased product reliability.
- Managed multiple simultaneous projects from initial design to final production while maintaining strict deadlines and budgets.
Education
No Degree - Mechanical Engineering
ÖGB-Lehrwerkstätte Für Metallverarbeitende Berufe
Krumpendorf, Austria 09.1999 - 02.2003
Skills
Customer support
undefinedSoftware
Keyence
Yaskawa
Proface
CAD AI
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Service Engineer
Nittoku GmbH
10.2017 - 06.2025
Assembly Engineer
Kostwein Maschinenbau GmbH
02.2004 - 09.2017
No Degree - Mechanical Engineering
ÖGB-Lehrwerkstätte Für Metallverarbeitende Berufe
09.1999 - 02.2003
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