Marlen Encarnacion
Yuma,AZ
Summary
Resourceful Installation and Maintenance Professional experienced in troubleshooting, preventive maintenance, and equipment safety protocols. Enhanced operational efficiency through effective diagnosis and resolution of system issues, while ensuring adherence to hygiene and quality standards in seafood processing. Delivered streamlined onboarding processes by managing inventory records and documentation for employee training, alongside operating forklifts and heavy equipment for safe material movement.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Seafood Processor
E & E Foods
Kenai, Alaska
07.2026 - 08.2026
- Processed seafood products using E & E Foods' hygiene and quality standards.
- Processed and packaged fresh and frozen seafood products according to customer specifications.
- Inspected seafood for freshness, defects, and proper handling conditions.
- Maintained sanitation of tools, workstations, and processing equipment.
Field Technician/Foreman
Deployed Resources
Yuma, Arizona
08.2021 - 07.2026
- Diagnosed and resolved system issues across field operations to enhance operational efficiency.
- Tested hardware and software to troubleshoot issues, ensuring timely resolution and minimal downtime.
- Conducted basic maintenance, installed new equipment, and replaced worn components.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Assisted crew members with loading, unloading, and staging field materials.
- Managed employee documentation and updated training records to enhance onboarding experience.
- Drove company vehicles to transport equipment and personnel to job sites. to and from customer locations to perform field maintenance.
- Communicated project progress to management, ensuring alignment and quick resolution of potential issues.
Custodial Supervisor
DLP Services
Yuma, AZ
12.2020 - 08.2021
- Conducted building inspections and oversaw daily operations for two teams of thirty personnel, maintaining compliance with safety and cleanliness standards.
- Managed custodial staff schedules and assignments, enhancing workflow efficiency and team coordination.
- Managed custodial staff schedules and assignments, improving workflow efficiency and team coordination.
- Trained new hires on safety protocols and standard cleaning procedures to ensure compliance and readiness.
- Conducted building inspections and oversaw daily operations for two teams of thirty personnel, ensuring compliance with safety and cleanliness standards.
CSR (Retail Support Team)/ Virtual Assistant
CLG (Customer Loyalty Group)
Yuma, AZ
10.2018 - 08.2021
- Managed customer inquiries, payments, and service requests, ensuring swift resolution and customer satisfaction.
- Resolved customer complaints promptly, enhancing overall service delivery.
- Received inbound calls from ATT store representatives to assist with customer accounts and bill explanations.
- Documented interactions and gathered customer feedback via CRM systems to guide service enhancements.
- Developed customer satisfaction improvement strategies in collaboration with team members.
- Maintained professionalism in stressful situations and effectively diffused conflicts.
- Assisted ATT bot during computer-based chats, contributing to a smoother customer experience.
Education
GED -
Everest College
Reseda, CAArizona Western College
Yuma, AZSkills
- Seafood processing
- Food sanitation
- Quality inspection
- Packaging standards
- Equipment maintenance
- Mechanical troubleshooting
- Safety training
- Heavy equipment operation
- Forklift operation
- Infrastructure inspection
- Customer support
- Complaint resolution
- Time management
- Microsoft Office proficiency
- Organizational skills
- Team mentoring
Certification
• Rough Terrain Forklift Certification
• Driver's License
• TWIC Card
• CPR Certification
• First Aid Certification
• Driver's License
• TWIC Card
• CPR Certification
• First Aid Certification
Languages
- English, Fluent
- Spanish, Fluent
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Seafood Processor
E & E Foods
07.2026 - 08.2026
Field Technician/Foreman
Deployed Resources
08.2021 - 07.2026
Custodial Supervisor
DLP Services
12.2020 - 08.2021
CSR (Retail Support Team)/ Virtual Assistant
CLG (Customer Loyalty Group)
10.2018 - 08.2021
GED -
Everest College
Arizona Western College