Marlen Lopez
Tlalnepantla
Summary
Dynamic Business Development Manager with a proven track record at APL Logistics, excelling in client relationship building and strategic planning. Successfully increased client base and exceeded revenue targets through effective negotiations and tailored solutions. Adept at team leadership, fostering high-performance cultures while driving exceptional customer service and satisfaction.
Overview
16
16
years of professional experience
Work History
Business Development Manager Mexico and CAM
APL Logistics
08.2022 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Prepared sales presentations for clients showing success and credibility of products.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Development Representative
CEVA Freight
01.2020 - 08.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
Key Account Manager
Hellmann Worldwide Logistics
08.2013 - 01.2020
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Customer Service Representative
Panalpina
12.2009 - 08.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Law
UNIVERSIDAD NACIONAL AUTONOMA DE MEXICO
Mexico City, Mexico09-2011
Bachelor of Science - International Business
INSTITUTO POLITECNICO NACIONAL
Mexico City, Mexico12-2009
Skills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
- Business development
- Client relationship building
- Strategic planning
- Team collaboration
- Account management
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Business Development Manager Mexico and CAM
APL Logistics
08.2022 - Current
Sales Development Representative
CEVA Freight
01.2020 - 08.2022
Key Account Manager
Hellmann Worldwide Logistics
08.2013 - 01.2020
Customer Service Representative
Panalpina
12.2009 - 08.2013
Law
UNIVERSIDAD NACIONAL AUTONOMA DE MEXICO
Bachelor of Science - International Business
INSTITUTO POLITECNICO NACIONAL
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