Marlen Arisai Morales Gallardo

• Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
• Contributed to increased first-call resolution rates by effectively utilizing available resources and tools during troubleshooting efforts.
• Collaborated with team members to diagnose and resolve complex technical issues for clients.
• Assisted in training new employees, fostering teamwork and collaboration within the service desk team.
• Tickets assignation on Snow Queue as needed and chat resolved
• Administrator duties such as permissions on AWS queue as needed
• VIP customer support
• PC Troubleshooting for technical assistance and support for software and hardware inquiries
• Set up of new user credentials and software set up and assistance with navigation around applications
• Password reset on Adaxes for all employees, MFA modifications on Azure

Call center agent, supporting the official website from the consulate, we answer calls in english for the Americas (Countries like, Canada, Mexico, Jamaica, Trinidad and Tobago, Guyana, Argentina, Brazil, Chile, Ecuador, Paraguay etc)

• Support to Human Resources Management- Plant Management
• In charge of Social Security Disabilities Settlements in Workday System
• Processes requested by IMSS Central APTIV in the Sub-delegation of IMSS for support in procedures just like Updates, retentions, Electronic signatures, penalties etc.
• Visitors assistance (Customers, Suppliers or Managements)
• Logistics of Meeting Room, Meetings
• Reports-Human Resources Indicators-Monthly Performance Costing.
• Communication within plant (Mail to employees about events/birthdays and motivational messages)
• Letters and typing documents that are required
• Translation of Documents (English-Spanish/Spanish-English)
• Responsible for Monthly Coffebreak Services
• Expense Reports in Concur
• In charge of listings salary staff for payment
• Organization of Plant Events
• Upload E-Request and purchase orders to APTIV -ECATALOG.
• Small Cash and Cash entries(B-MAS System)
• Tracking supplier payments (paycheck-ecatalog)
• Monthly requisitions of medication and plant medical material
• Control of Payments to the Union.
• Planning and support in Communication Meetings.

• Customer Service
• Stationery Items Request responsible.
• Office Pantry responsible.
• Commutator (Answer telephones and transfer to appropriate staff member)
• Visitors reception and attention
• Shipping and Parcel Requisitions.(UPS)
• Travel Logistics (HOTEL,FLIGHTS,TAXIS)
• Translation of Documents into English-Spanish (Innovator)
• Setup and coordinate meetings and conference
• Perform general clerical duties.
• Weekly Production Reports, Flight Reports

Season: Maternity Leave contract.

• Management Agenda
• Organization, rescheduling and calling off meetings, Trips Assignments Organization, Electronic Conferences, Reservation, Management and Calling off meeting room. Manage, Follow up and Control on Files.
• Manage, develop, follow up, to the control information and files, messaging application, and parcel requisition.
• Documents, internal and external Presentations,
• Registration of suppliers application. Parcel and Messaging application.
• Processing of TIAS and information to Federal agencies on TIAS databases.