Marlyse Aracely Ibarra Quezada
Cuauhtemoc, Mexico City
Summary
Offering strong communication skills and natural ability to lead and motivate teams, eager to learn and develop in customer service environment. Brings understanding of customer service principles and strong problem-solving skills. Ready to use and develop leadership and communication skills in Customer Service role.
Overview
11
11
years of professional experience
Work History
Customer Service
Teconnex
05.2023 - 11.2023
- Company Overview: Customer Service - Clamping solutions for industrial and automotive use and non-road moving machines
- Detonated the complete Supply Chain Process, with the objective to deliver complete and on time (Monthly +1,000,000 €)
- Follow up and update of sales orders to accomplish the sales target including PPAP and NPD with planning, shipping, purchasing, engineering, quality, maintenance, import & export and new product development teams
- Firm requirements and forecast analysis
- CRM - Customer´s portals
- Customer Success
Customer Service Coordinator
Hydro Precision Tubing
02.2019 - 03.2023
- Company Overview: Customer Service Coordinator, Precision Tubes
- Detonated the complete Supply Chain Process, assuring the deliveries complete and on time (Annually +20,000,000 USD)
- Creation of Sales Orders and follow up to the complete process including PPAP and NPD
- Shipping Coordination
- Forecast Analysis
- Pricing and Collection
- CRM - Customer´s portals
- Customer Success
CSR & Sales Coordinator
Cartolito
10.2015 - 02.2018
- Company Overview: CSR & Sales Coordinator - Printing Solutions
- Detonated the complete Supply Chain Process, assuring the deliveries complete and on time (10 + people evolved)
- Production Planning and Engineering Control
- Creation of Sales Orders
- Stock available to promise / Contracts Control
- Stock Shortages/Excess Negotiations
- Follow up to New Products Development (PPAP)
- Forecast Analysis
- Shipping Coordination
- Assured the complete and accurate invoicing process
- Issued Debit and Credit Notes
- CRM - Customer´s portals
- Customer Success
Supply Chain, CSR
Barry Callebaut
08.2014 - 03.2015
- Company Overview: Supply Chain, CSR - Chocolate & RawCacao
- Customer Service (30 customers)
- Creation of Sales Orders
- Follow up to the complete Supply Chain Process, assuring the deliveries complete and on time
- Analysis of Estimated Annual Usage per Customer, Short, medium and long term, forecast analysis.
- Coordination with the planning, shipping and import departments.
- Follow up to shipments from United States, Canada and Europe.
- Coordination of Just in Time Shipments
- Follow up to customer’s complaints
- Issued credit and debit notes
- Negotiation of corrective actions with the customers.
Specific Account Representative
Alpha Metals
03.2014 - 05.2014
- Company Overview: Specific Account Representative - Dangerous Chemicals
- Customer Service (9 Sales Coordinators located in the USA)
- Purchase, planning and sale control of Chemicals.
- Warehouse Control
- Cycle Counts, Inventory ABC 80/20, High, middle and low runners, FIFO.
- Shipping Coordination
Strategic Sourcing Analyst
Hussmann
10.2012 - 02.2014
- Company Overview: Strategic Sourcing Analyst, Several Commodities
- Supported the Sourcing Department with all the materials actually used in the area of sheet metal.
- Part of a “New Product Development” team.
- Supported in the Development and savings projects of several part numbers/Suppliers for new products and/or saving projects.
- Cooper Fabrication, Adhesives, Packaging, Decals, Metal Fab, Sheet Metals, Wires and Fasteners
- Samples and follow up of PPAP
- Collecting Technical Information
- Contacted several suppliers for a RFQ
- Expedition of materials
- Realized several comparative analysis in order to evaluate different suppliers
- Realized contract orders and updated prices
- Saving Projects
- Silicones ($15,000.00 USD), Return bends and headers ($250,000.00 USD), Wires ($140,000.00 USD), Adhesive tape ($18,300.00 USD), Polystyrenes ($63,000.00 USD)
- Control, detection and corrections of invoices with price discrepancy
- Control and tracing of the Monthly Surcharge according to Forecast
- Reception of Credit Notes and Invoices
- Purchasing Spend, updated data each month
- Purchase requisitions/Creation of Purchase Orders (MRO)
Education
Advanced Excel -
Compu Educación
02.2013
Lic. En Negocios Internacionales - Facultad de Contaduría Pública y Administración
Universidad Autónoma de Nuevo León
06.2013
French - Preparation for the DELF B1
Alliance Française Campus Pabellón Tec
01.2012
French - 4 levels
UANL
01.2011
Arab - 1 level
Instituto Tecnológico y de Estudios Superiores de Monterrey
01.2008
English as a Second Language - ESL program
Washington High School
Cedar Rapids, Iowa01.2007
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Instituto Birmingham English School
01.2006
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Preparatoria No. 18
01.2006
Skills
- Ability to lead through influence
- Results and detail oriented with effective performance under pressure
- Sales experience
- Project and team management
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Birthday
November 6th, 1989.
Timeline
Customer Service
Teconnex
05.2023 - 11.2023
Customer Service Coordinator
Hydro Precision Tubing
02.2019 - 03.2023
CSR & Sales Coordinator
Cartolito
10.2015 - 02.2018
Supply Chain, CSR
Barry Callebaut
08.2014 - 03.2015
Specific Account Representative
Alpha Metals
03.2014 - 05.2014
Strategic Sourcing Analyst
Hussmann
10.2012 - 02.2014
Lic. En Negocios Internacionales - Facultad de Contaduría Pública y Administración
Universidad Autónoma de Nuevo León
French - Preparation for the DELF B1
Alliance Française Campus Pabellón Tec
French - 4 levels
UANL
Arab - 1 level
Instituto Tecnológico y de Estudios Superiores de Monterrey
English as a Second Language - ESL program
Washington High School
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Instituto Birmingham English School
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Preparatoria No. 18
Advanced Excel -
Compu Educación
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