Martha Gonzalez
San Diego de Alejandria, Jalisco
Summary
Proven Online Sales Representative at ETSY, adept in sales strategies and customer engagement, I boosted sales through innovative digital marketing and personalized customer service. Skilled in inventory monitoring and problem-solving, I enhanced brand loyalty and customer satisfaction, significantly increasing repeat business. My collaborative approach and goal-oriented mindset drive continuous improvement and sales growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
30
30
years of professional experience
Work History
Online Sales Representative
ETSY
02.2017 - Current
- Increased repeat customers through personalized follow-up communications and targeted promotions.
- Organized regular promotions and incentives for customers, boosting both short-term sales volume and long-term brand loyalty.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Optimized product listings for search engine visibility, resulting in higher rankings and increased traffic.
- Analyzed customer data to identify trends and inform targeted marketing efforts, leading to higher conversion rates.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
Realstate Customer Service
Plazas De Aguacaliente
07.1994 - 03.2019
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with team members to improve overall response times and service quality.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Created and maintained detailed database to develop promotional sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased customer satisfaction, carefully listening to their feedback and making necessary adjustments.
Education
Bachelor of Accounting -
CESUN
Tijuana, Baja California, Mexico06-2005
Skills
- Inventory Monitoring
- Goal-oriented mindset
- Sales Strategies
- Brand Awareness
- Sales management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Supplier Relationship Management
- Active Listening
- Customer Engagement
- Retail knowledge
- Self Motivation
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Online Sales Representative
ETSY
02.2017 - Current
Realstate Customer Service
Plazas De Aguacaliente
07.1994 - 03.2019
Bachelor of Accounting -
CESUN
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