Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Martha Irigoyen Sotelo

Martha Irigoyen Sotelo

Ciudad Juárez

Summary

Resourceful Legal Assistant with solid legal background and fluency in English and Spanish. Managed client communications for various immigration attorneys and assisted in preparing legal documents for immigration applications. Superb organizational skills and compassionate nature leading to optimum outcomes.

Overview

16
16
years of professional experience

Work History

Immigration Legal Assistant

LT Global Practice Management
05.2021 - Current
  • Streamlined immigration case processing by efficiently organizing and maintaining client files.
  • Contributed to the development of internal resources, such as templates and checklists, streamlining workflow processes.
  • Conducted client intake interviews to determine client service need and eligibility.
  • Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
  • Contributed to client case file preparation and verified inclusion of required documentation.
  • Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
  • Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.

Immigration Legal Assistant

M&M Corporation
10.2017 - 04.2021


  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
  • Prepared and managed attorney travel itineraries to optimize scheduling.
  • Provided valuable training and support to junior staff members as needed, fostering a collaborative work culture that promoted professional growth for all team members.
  • Contributed to client case file preparation and verified inclusion of required documentation.
  • Managed high-volume caseloads, ensuring timely completion of tasks and positive outcomes for clients.
  • Developed expertise in various types of immigration matters including family-based petitions, asylum cases, and employment visas through hands-on experience.
  • Assisted in training new staff members on office procedures, contributing to a cohesive team environment.
  • Facilitated communication between clients and attorneys, leading to clearer understanding of case details.
  • Maintained strict confidentiality concerning sensitive client information while demonstrating professionalism at all times.
  • Communicated pertinent information to clients via phone, email, and mail.

Customer Service Representative

Sitel México, S.A. De C.V.
01.2012 - 06.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Receptionist

Radisson Hotel Casa Grande
08.2008 - 06.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

Universidad Ateneo De Monterrey
Monterrey, Nuevo León, Mexico
12.2005

Skills

  • Client relations skills
  • Professional telephone demeanor
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Computer Proficiency
  • Money handling abilities
  • Legal Document Preparation

Personal Information

  • Age: 41
  • Date of Birth: 12/06/82

Timeline

Immigration Legal Assistant

LT Global Practice Management
05.2021 - Current

Immigration Legal Assistant

M&M Corporation
10.2017 - 04.2021

Customer Service Representative

Sitel México, S.A. De C.V.
01.2012 - 06.2017

Receptionist

Radisson Hotel Casa Grande
08.2008 - 06.2009

High School Diploma -

Universidad Ateneo De Monterrey

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Martha Irigoyen Sotelo