Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Martha A Garcia

Brownsville

Summary

Dynamic customer service professional with experience at Charter Spectrum, excelling in conflict resolution and fostering loyalty. Skilled in data entry and active listening, I effectively managed high-stress situations, ensuring customer satisfaction and repeat business. Proven ability to handle sensitive information and maintain confidentiality while supporting executive teams in fast-paced environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Charter Spectrum
09.2010 - 04.2025
  • Managed all billing inquiries, took payments, made adjustments, made changes to active accounts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Executive Assistant

International Underwriters Agency
02.2008 - 03.2010
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed companies accounts, deposits, transfers and payments.

Administrative Assistant

Guadalupe Regional Middle School
01.2003 - 08.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting parents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to parents inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital school's information.
  • Handled all payments made for school's tuition and school events.

Education

Accountant Certificate - Accounting And Finance

Gary Jobs Corps
San Marcos, Texas
06-1994

High School Diploma -

Gladys Porter High School
Brownsville, Texas
06-1990

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Sales Essentials Certificate

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

Charter Spectrum
09.2010 - 04.2025

Executive Assistant

International Underwriters Agency
02.2008 - 03.2010

Administrative Assistant

Guadalupe Regional Middle School
01.2003 - 08.2007

Accountant Certificate - Accounting And Finance

Gary Jobs Corps

High School Diploma -

Gladys Porter High School

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Martha A Garcia