Martha Alicia Valadez Hernandez
Etobicoke, Ontario
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the educational and call center industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
17
17
years of professional experience
Work History
Call Center Representative
COA Centro Operativo Aguascalientes
07.2023 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries promptly.
Teacher - Preschooler/School Age
College Missouri S. de RL
04.2007 - 06.2023
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Taken courses at Macmillan Education to stay updated with the latest teaching methods
- Possess English diplomas and have completed coaching courses.
Education
High School Diploma -
Normal Del Estado
Aguascalientes, Mexico06.1990
Skills
- Microsoft Office
- Excellent communication and people skills
- Leadership and constructive mindset
- Ability to operate under pressure
- Strong organizational skills
- Quick learner
- Committed and accountable
- Trustworthy and respectful
- Able to work in a team environment
Leadership Experience
- In charge of various groups throughout my teaching career
- Efficient in delegating tasks and responsibilities
- Excellent at teaching students while also learning from them
References
- Guadalupe del Rocio Valadez Hernandez, Sibling, +52 3312683373
- Salvador Rodriguez Rubio, Coach, +52 4492044309
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Call Center Representative
COA Centro Operativo Aguascalientes
07.2023 - 12.2023
Teacher - Preschooler/School Age
College Missouri S. de RL
04.2007 - 06.2023
High School Diploma -
Normal Del Estado
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