Martha E. Maldonado Aguilar

Responsible for the overall management of assigned residences. Property maintenance and repairs. Coordination and supervision of services with internal providers (housekeeping, maintenance, landscaping, construction, etc.) and external providers/contractors, and follow up of delivered services. Inspections to properties. Sales labor of residential services packages to potential customers and homeowners. Administrative follow up. Communication with owners. Keeping and maintaining records of Property Services payroll. Personnel management support to Property Services Manager. October 2015 to present.

General Manager Assistant. (April 2015-September 2015) Assist to general manager for a period of 6 months. Mainly tasks: elaboration of minutes of weekly management operational meetings. Minutes of extraordinary meetings. Any GM´s assigned tasks and follow up. Diamante development radios inventory, golf carts inventory, company vehicles’ inventory, etc.

Manage administrative area of property management within Ventanas development. Responsible of check books and owner bank accounts. In charge of monthly statements, bank reconciliation and request of funds. Billing and collections. Petty cash. Personnel management. Coordination and supervision of providers and delivered service. Payments and follow up of all expenses related to owner properties, such as property taxes, trusts, utilities, etc. Communication with owners. Property inspections.

Keep up to date, monthly statements in C3 (company software), of 9 developments managed by company (biggest customer with more than 800 residences). Reception of payments, application of payments and handle all administrative process related to them. Resolution and clarifications of concerns related to my area to local and foreign customers. Bank reconciliation against received payments. Administrative area and customer service support.

In charge of monthly service reports of private owners, including but not limited to posting all charges of delivered services to each property account. Property taxes payment coordination and follow up of cadastral offices. Annual trust payment coordination and follow up of any clarification. Daily credit card charges and handling administrative process until delivery of information to accounting department. Concierge services. Direct customer service. Follow up with maintenance and housekeeping department’s reports. Petty cash. Assistance to Property Manager Director. Office administrative coordination.

Guest Service Manager. Cover position for over 6 months. Housekeeping and maintenance services coordination. Owners & guest itineraries. Inspections to properties. Concierge services. Coordination of services with internal and external providers. Administrative follow up.