Martha Maribel Roman Murillo
Ecatepec, México
Summary
Dedicated professional with a solid background in customer service and machinery operation. Recognized for effective communication and time management skills, successfully improving service delivery and operational efficiency in high-pressure environments.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Foundever
Mexico, México, Mexico (Remote)
07.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Utilized CRM software to track and manage customer interactions effectively.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Handled high-volume call operations, demonstrating ability to manage time efficiently under pressure.
- Processed customer orders and returns, ensuring accuracy in transactions and adherence to company policies.
- Educated customers on product features and benefits, fostering informed decision-making.
- Maintained detailed records of customer feedback, contributing to service improvement initiatives.
- Adapted quickly to new systems and procedures, supporting seamless transitions in operational changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Machinery Operator
Rubbermaid Inc.
Cleburne Texas
03.2020 - 12.2024
- Operated machinery to ensure consistent production quality and meet daily output targets.
- Monitored equipment performance, identifying issues and implementing corrective actions promptly.
- Trained new operators on safety protocols, machine operation, and best practices for efficiency.
- Conducted routine maintenance checks on machinery, reducing downtime and enhancing operational reliability.
- Established a reputation for reliability by consistently arriving on time, maintaining high attendance levels, and displaying a strong work ethic throughout the duration of employment as a Machinery Operator.
- Ensured compliance with industry regulations by following established guidelines for safe machinery operation at all times.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Utilized various hand tools and measuring instruments to perform machine setups, fine-tune adjustments, and verify product dimensions for quality assurance purposes.
- Increased overall productivity with diligent preventive maintenance measures that minimized unexpected breakdowns or delays in the production schedule.
- Complied with company and OSHA safety rules and regulations.
- Boosted production quality by adhering to precise specifications and maintaining high attention to detail during machine operations.
- Kept detailed production records and identified hold-ups.
- Achieved consistent alignment with production targets by effectively managing time and prioritizing tasks.
- Fixed [Type] machinery malfunctions to return systems to peak performance.
Kitchen Helper,
Mi Pueblito Bar & Grill
Fort Worth, Texas
01.2015 - 01.2021
- Prepared ingredients and assisted in meal preparation to ensure timely service.
- Maintained cleanliness and organization of kitchen workstations, adhering to food safety standards.
- Assisted chefs with plating and presentation of dishes for optimal customer satisfaction.
- Collaborated with kitchen staff to streamline food prep processes and improve workflow efficiency.
- Monitored inventory levels, replenishing supplies as needed to prevent shortages during peak hours.
- Trained new kitchen helpers on proper sanitation practices and equipment usage for safety compliance.
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
- Optimized workflow in the kitchen by effectively juggling multiple responsibilities under high-pressure situations, resulting in smooth operations.
- Improved customer satisfaction through attentive listening to dietary requests and accurately conveying them to the chef.
- Ensured compliance with health regulations by maintaining proper food handling techniques and sanitation procedures during all tasks.
- Provided reliable assistance during peak hours, managing time efficiently while maintaining a high level of quality control in food preparation.
- Expedited food service by efficiently assembling dishes according to presentation standards, enhancing overall dining experience.
Paralegal Assistant, Supervisor
Casita Maria
Dallas Texas
04.1991 - 12.1999
- Conducted legal research to support case preparation and ensure compliance with regulations.
- Drafted legal documents, including pleadings, motions, and contracts, ensuring accuracy and adherence to deadlines.
- Managed case files and documentation, maintaining organization for efficient retrieval and review.
- Coordinated communication between clients, attorneys, and court personnel to facilitate case progression.
- Assisted in trial preparation by compiling evidence and preparing exhibits for presentation.
- Mentored junior paralegal staff on best practices in legal research and document management processes.
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Facilitated effective communication between parties by scheduling meetings, depositions, mediation sessions, and court appearances.
- Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Assisted lawyers with materials preparation for internal and external training events.
- Prepared legal briefs, motions, and pleadings.
- Assisted attorneys in managing high-profile cases, ensuring timely completion of tasks and attention to detail.
- Ensured compliance with court deadlines by maintaining an organized calendar system for attorneys and staff.
- Contributed to successful settlements by assisting in the drafting of settlement agreements under attorney supervision.
- Drafted persuasive legal documents for attorney review, contributing to successful case outcomes.
- Supported trial preparations by compiling evidence exhibits, coordinating witness schedules, and organizing trial binders.
- Provided essential support during arbitration proceedings, ensuring all necessary documents were available for attorney reference.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Revised and finalized letters, briefs, and memos.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Conducted background investigations on defendant.
Education
Bachelor of Accounting - Accoounting I And Accounting II
Dallas County Community Colege
Dallas, Texas03-1993
GED -
Dallas County Community Collage
Dallas, Texas01-1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Call management
- Product knowledge
- Paperwork processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Quality control
- Clerical support
- Live chat support
- Filing
- Product sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Dispute resolution
- Customer education
Additional Information
I love to work all my kids are fully grown and won't have any problems in working overtime, and i also love to learn new things im very quick learner
walking, reading books,drawing and singing
On my free time I love walking and jogging. When it's raining outside i would read a book or draw some flowers and sing at the same time when im drawing.
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Customer Service Representative
Foundever
07.2025 - Current
Machinery Operator
Rubbermaid Inc.
03.2020 - 12.2024
Kitchen Helper,
Mi Pueblito Bar & Grill
01.2015 - 01.2021
Paralegal Assistant, Supervisor
Casita Maria
04.1991 - 12.1999
Bachelor of Accounting - Accoounting I And Accounting II
Dallas County Community Colege
GED -
Dallas County Community Collage