Summary
Overview
Work History
Education
Skills
Timeline
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Martha Patricia Díaz

PUEBLA

Summary

Dynamic Technical Writer with a proven track record at Astronautics Corporation of America, adept at enhancing documentation quality through meticulous editing and effective project management. Skilled in multimedia content creation and fostering teamwork, I consistently deliver user-friendly manuals that improve user satisfaction and reduce support requests.

Developed clear and concise documentation in fast-paced technical environment, ensuring user-friendly content. Skills encompass effective communication, strong attention to detail, and ability to convey complex information simply. Seeking to transition into new field, leveraging transferrable skills to drive success in any role.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Technical Writer

Astronautics Corporation of America
10.2024 - Current
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed version control and timely updates of documents through effective project tracking and organization skills.
  • Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.

Business Analyst /Technical Writer

Crossbridge Start Global
09.2022 - 10.2024
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Designed visually appealing graphics to complement written instructions, enhancing overall comprehensibility of technical materials.
  • Carefully documented technical workflows in private wiki for education of newly hired employees.
  • Edited and proofread technical documents for accuracy and consistency.
  • Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
  • Observed in-progress operations to identify important steps for technical instructions.
  • Developed detailed technical documents and user guides for technical products.
  • Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Conducted thorough reviews of existing documentation, identifying areas for improvement and revising content as needed.
  • Managed multiple documentation projects simultaneously, ensuring timely delivery of high-quality content.
  • Improved documentation quality by implementing standardized templates and style guides.
  • Championed the adoption of plain language principles within the organization to improve clarity and usability of written materials.
  • Developed comprehensive technical manuals for software products, resulting in improved user experience and satisfaction.
  • Evaluated the effectiveness of documentation by soliciting feedback from end-users and making necessary revisions based on this input.
  • Reduced customer support requests by creating easy-to-understand online help resources and tutorials.
  • Collaborated with cross-functional teams to gather product information, ensuring accurate and up-to-date documentation.
  • Ensured compliance with industry regulations by adhering to strict guidelines during the documentation creation process.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
  • Developed online tutorials and web-based training materials for software products.
  • Participated in agile development sprints, providing valuable input during planning sessions and daily standups.
  • Ensured optimal performance of software applications under various conditions through rigorous stress testing methods.
  • Contributed to higher customer satisfaction ratings by diligently validating user requirements before product releases.
  • Carried out tests to identify, report and repair bugs and glitches.
  • Collaborated with QA team to test software quality through manual testing.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Optimized test cases to maximize success of manual software testing.
  • Teamed on planned tests and time-sensitive ad hoc requests.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Recommended changes and corrections to developers for optimal software performance and usability.

Education

Communications Professional Degree - Communications

Universidad Popular Autónoma Del Estado De Puebla
Puebla
12-2003

Skills

  • Editing and proofreading
  • Effective writing
  • Document formatting
  • Instruction writing
  • Documentation management
  • Multimedia content creation
  • Software documentation
  • User manual maintenance
  • User guides
  • Teamwork
  • Attention to detail
  • Excellent communication
  • Organizational skills
  • Style guide creation
  • Template design
  • Web content management
  • Scrum framework

Timeline

Technical Writer

Astronautics Corporation of America
10.2024 - Current

Business Analyst /Technical Writer

Crossbridge Start Global
09.2022 - 10.2024

Communications Professional Degree - Communications

Universidad Popular Autónoma Del Estado De Puebla

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Martha Patricia Díaz