Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Martha Patricia Morales García

Martha Patricia Morales García

Coordinador De Ventas
México

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Language

Work History

Supervisor De Ventas

Pernod Ricard
Estado De México
03.2022 - 06.2025
  • Collaborated with store managers to develop sales objectives, leading to the achievement of revenue goals consistently.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.ive to productivity.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Checked store merchandise regularly for proper display and replenishment.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Spearheaded mentorship program, pairing experienced sales staff with new employees to accelerate onboarding.
  • Monitored daily sales performance and provided feedback to each team member.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.

Gerente De Región

PROTECTO HOME
03.2021 - 03.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Generated repeat business through exceptional customer service.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Enhanced team productivity by streamlining operational processes.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Coordinador De Ventas

XE Seguridad
CDMX
10.2018 - 10.2019
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Coordinador De Ventas

Quimica DAAO
Estado De México
01.2016 - 07.2018
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Education

Licenciado - Relaciones Comerciales

Instituto Politécnico Nacional
Tepepan, Mexico City, Mexico
05.2001 -

Skills

Inventory control

Effective team leadership

Proficient in problem resolution

Effective organizational skills

Operational performance enhancement

Expertise in creating documentation

Strategic direction for teams

Streamlining customer interactions

Regulatory compliance oversight

Candidate selection skills

Skills enhancement initiatives

Strong oral communication skills

Interests

Análisis de Datos

Desarrollo Organizacional

Inteligencia Artificial

CRM

Timeline

Supervisor De Ventas

Pernod Ricard
03.2022 - 06.2025

Gerente De Región

PROTECTO HOME
03.2021 - 03.2022

Coordinador De Ventas

XE Seguridad
10.2018 - 10.2019

Coordinador De Ventas

Quimica DAAO
01.2016 - 07.2018

Licenciado - Relaciones Comerciales

Instituto Politécnico Nacional
05.2001 -

Similar Profiles

CREATE PROFILE
Martha Patricia Morales GarcíaCoordinador De Ventas