Martin Gamboa Del Castillo
Hermosillo
Summary
Experienced Customer Service professional with expertise in service delivery and strong multi-tasking skills. Committed to delivering exceptional service and support to ensure customer satisfaction. Skilled in implementing customer service best practices and proficient in identifying effective solutions to meet customer needs.
Overview
14
14
years of professional experience
Work History
Customer Support Specialist
CLICKFUNNELS
03.2022 - Current
- Respond to user inquiries in a timely, helpful, and empathetic way via Zendesk, Intercom & Freshdesk
- Use research skills, internal support channels, and teamwork to solve problems
- Additionally assisting customers with billing, subscriptions, refunds, and similar inquiries
- Escalate issues/bugs to engineers collaborate to resolve them, and manage customer feedback and feature requests to contribute to our product's continual development.
Procurement Agent
GROUPE LATECOERE
07.2018 - 06.2020
- Establish strategic relationships with key suppliers to maintain good performance, strategic sourcing activities/quotes, and price negotiation
- Additionally, responsible for making purchase orders to worldwide vendors for raw materials
- Working with suppliers to ensure that key processes are running efficiently
- Keep the MRP system updated additionally, follow up on transit shipments.
Warehouse Coordinator
BOSCH SEGURITY SYSTEMS
03.2010 - 11.2014
- SAP Key User on Warehouse Modules
- Part of the SAP implementation Project Team
- Responsible for the warehouse procedures and Material management activities, additionally, receiving materials in coordination with the Planning & Customs department.
Education
Bachelor of Business Administration -
Universidad del Valle de Mexico
Hermosillo, Sonora12.2009
Skills
- Planification and organization
- Communicative skills
- Empathy and friendly treatment
- Initiative and proactivity
- Teamwork
- Systems: Zendesk, Freshdesk, Intercom, Stripe, Slack, SAP
- Ticket management
Languages
English
Spanish
Personal Information
Date of Birth: 08/06/87
Hobbies and Interests
Playing and watching sports, and spending quality time with my family and friends.
Timeline
Customer Support Specialist
CLICKFUNNELS
03.2022 - Current
Procurement Agent
GROUPE LATECOERE
07.2018 - 06.2020
Warehouse Coordinator
BOSCH SEGURITY SYSTEMS
03.2010 - 11.2014
Bachelor of Business Administration -
Universidad del Valle de Mexico
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