Summary
Overview
Work History
Education
Skills
Certification
Timeline
Martin Payan

Martin Payan

Quality Manager
Delicias, Chihuahua

Summary

QUALITY MANAGEMENT PROFESSIONAL Energetic professional with excellent product management, problem solving, and communication skills. Process-oriented leader with proven experience motivating and managing cross-functional teams. Significant accomplishments and responsibility in quality management and continuous improvement, including projects related to manufacturing, development, customer service and test. 21 years of experience as Quality Manager and 7 additional years as Quality Director. Customer Focused - Data Driven - Corrective Action Systems - Automotive Industry Operational excellence - Internal / External Audits - Temperature Sensors - Quality System develop International Experience - Lean / Six Sigma Sponsor - PCBs & Keyboards Assy. - Plastic Molding Industry Electronic sensors - SMT Process - Automotive Harnesses Welding Process - Wipers and Linkage Process - Automotive Sewest process - Wire harnesses Process High voltage cables

2 Diligent Quality Manager with 32 years of experience making sure products and services meet internal and external standards. Skilled in market research, project management and statistical analysis. Organized and analytical with excellent written and verbal communication skills.

Quality Manager with 28 years of documented quality control success. Develops specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.

Adaptable Quality Manager with a 13 years background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records.

Overview

34
34
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
1
1
Language

Work History

Quality Manager

Lear Corporation
Chihuahua
06.2019 - 12.2022
  • Assure start up as new Plant
  • Lead core tools to implement Control plan and PFMEA
  • Standardize all Lear Quality Controls as new plant
  • Maintain and monitor all internal Quality Standard and Performance metrics
  • Measures & Reduce “Cost of Poor Quality” Identifying and implement Cost Improvement Projects
  • Responsible for New Products Transferences & Validation
  • Assure Plant certification to ISO/TS 16946,
  • Achievements:
  • 3 New products transferred on time with no main issues
  • Improve Customer PPPM’s from 14,380 on 2020 to 1,498 on 2021
  • No QN’s on one year on one of our main products
  • IATF Certification achievement successfully
  • Improve Internal PPM’ from 20,000 to 4,000 in one year

Quality Manager, Site Quality Manager

CTS Corporation
Juarez
12.2016 - 06.2019
  • Assure Plant remain certified to ISO/TS 16946, BIQ for GM, VDA 6.3 for Europe Automotive Customers
  • In charge for all the Customer Quality Representatives through around the world
  • Managing the entire QA department including Engineers, and Inspectors to manage quality control
  • Lead quality process improvement efforts and support Engineering activities, including inspection plan development and failure analysis on existing product lines
  • Lead core tools to implementation of Control Plans and PFMEA
  • Maintain and monitor Quality Standard and performance metrics
  • Analyzed and determine the right inspection method, sampling plant, inspection tools to guaranty the best quality
  • Improve Corrective Actions
  • Achievements:
  • Improve Customer Complaints in 42% compared with previous year
  • Improve COPQ in 30%, with a Saving Cost of 350K USD during 2017
  • Quality 2017 Award of our main Customer “Autoliv” - GM- BIQ Certification was achieved on July-2018 - IATF 16049 Certification
  • Valeo Wiper System
  • Cd

01.2016 - 12.2016
  • Responsible for all the Quality Areas of the company: Manufacturing, R&D, Test Laboratory, SQA, New Project Development, Quality System, Warranty
  • Incharge for all the Customer Quality Representatives through around the world
  • Responsible to assure all aspects of the Quality departments
  • 6 Quality Managers and 30 Quality Engineers
  • Assure Plant remain certified to ISO/TS 16949, BIQ for GM, VDA 6.3 for Europe Automotive Customers
  • Plant
  • Improve QRQC mentality through all the different department of the company
  • Responsible to assure all aspects of the Quality department
  • Incharge of the Laboratory Test to validate daily products
  • In charge of the Supplier Development functions to develop of improvement strategies
  • Managing the entire QA department including Engineers, and Inspectors to manage quality control
  • Lead quality process improvement efforts and support Engineering activities, including inspection plan development and failure analysis on existing product lines.

Quality Manager

Emerson Intermetro Industries Corporation
10.2014 - 01.2016
  • Assure Plant remain certified to ISO9001
  • Implement a Poka Yoke Culture through our different departments
  • Lead core tools to implementation of Control Plans and PFMEA
  • Maintain and monitor Quality Standard and performance metrics
  • Analyzed and determine the right inspection method, sampling plant, inspection tools to guaranty the best quality
  • Improve Corrective Actions
  • Achievements:
  • Improve Customer Complaints from 70 to 26 during the first half year
  • SWAT team to reduce complaints related with packaging process
  • Special area dedicated to packaged critical products
  • Implement Skit Lot system on Incoming Inspection
  • Implement a Molding and Fixture storage and Quality Lab to assure the quality of the tools and guarantee products without any quality risk

Quality Manager

Emerson Appliance Solutions, Therm, Delicias
12.2004 - 12.2012
  • Ensure that the facility remains continually certified to ISO 9001:2008 audited / reviewed the Quality System
  • Measures & Reduce “Cost of Poor Quality” Identifying and implement Cost Improvement Projects
  • Managing the entire QA department including Engineers, Supervisors and Inspectors to manage quality control
  • Analyzed and determine the right Inspection method, sampling plan, Inspection tools to assure quality is guaranteed
  • Develop Quality process, to ensure quality and reliability of products
  • Responsible for Plant and Transfer Validation Verification
  • Lead quality process improvement efforts and support Engineering activities, including inspection plan development and failure analysis on existing product lines
  • Achievements:
  • Green Belt project “Class 050806 ( increase the process capability level reducing the PPM’s of the arm former machine by 50%), resulting in saving of $ 45k usd/year
  • Black Belt project “Class BB120406” (reducing the PPM’s caused by high resistance by 80%), resulting in a saving of $190 usd/year
  • Black Belt Class Leadership Award in recognition of Outstanding Leadership, Dedication and Enthusiasm during the Six Sigma Deployment
  • Evaluated Emerson facilities for the President’s Operational Excellence Award
  • All assessments were complete and submitted to Emerson
  • Quality Council in advance of deadlines
  • Recertification audit covering ISO/TS 16949 and ISO 9001:2008 and successfully completed with no major findings
  • No major findings resulted from last 5 years years of registration audits managed
  • Managed corrective action system updates, including migration from a paper-based system to one common web-based system
  • The improved reporting and management participation resulted in a 50% improvement in on time completion.

Quality Regional Manager

TE Connectivity
01.2002 - 12.2012
  • 14
  • Cd
  • Guaymas, Sonora, Provide support to 6 Tier 1 and 2 Automotive Plants on implementing Quality Improvements Strategies
  • Responsible to assure all aspects of the Quality department in Six Manufacturing Plants with a round of 5,000 employees
  • Maintain and monitor all internal Quality Standard and Performance metrics for all facilities
  • Ensure that the facilities remain continually certified to ISO/TS 16949 and ISO 9001:2008
  • Developing KAIZEN events focused on Quality PPM’s reduction
  • Leading core tools implementation such PFMEA, MSA, Gauge R&R, Control Plans, etc
  • In charge of the Supplier Development functions to develop of improvement strategies
  • Assignments included overall supervision of a 6 QC Leaders, 23 Quality Engineers and 4 SQE’s in an Automotive Assembly Plant
  • Achievements:
  • Drove line improvement project to allow elimination of customer mandated sort operation based on demonstrated improvement in process capability
  • Leveraged customer requirements to drive six sigma project that achieved 10X reduction in reject rate
  • Led multi-functional SWAT team to drive production process improvements after repeat customer returns
  • The customer was pleased with the depth and breadth of the analysis and the resulting actions
  • The associated sales volume was retained
  • Provided coordination and quality leadership for cross functional supply chain projects to optimize quality and reduce costs
  • One project resulted in a 30% reduction in price plus a 85% reduction in field returns
  • Implemented Quality System Recovery after significant lapse in attention under previous management
  • Recertification audit covering ISO/TS 16949 and ISO 9001:2008 and successfully completed with no major findings
  • Chaired change control board/customer complaint review team
  • Implemented improved practices to ensure focus on issues that had the greatest
  • Benefit to customers, resulting in >40% reduction in “Customer Complaints”.

Plant

Conductores Tecnológicos de Juárez, Sumitomo - SEWS
10.2000 - 12.2004

QA Corporate Group Manager

Cd
10.2000 - 12.2004
  • Responsible to assure all aspects of the Quality department in three Manufacturing Plants in Juarez, Chih
  • And Torreon, Coah
  • Supervised and guided quality managers for all Plants to establish quality standards and benchmarks
  • Plans, promotes, and organizes training activities related to product, quality, and reliability
  • Investigates and adjusts customer complaints regarding quality in order to maintain customer relations
  • Conceive and implement cost reduction and quality improvements trough the company
  • Responsible for New Products Transferences & Validation in all plants
  • Ensure that the facilities remain continually certified to TS 16949
  • Responsible to supervise and guide Resident Engineers on each Customer assembly plants (USA & Canada).

QA Manager

Conductores Tecnológicos de Juárez, Sumitomo – SEWS, Cd
05.1998 - 10.2000
  • Assists in the development of Quality strategic objectives
  • Utilizes customer feedback and surveys to assess and report on effectiveness of Quality Management System in meeting customer expectations
  • Assignments included overall supervision of a 3 QA Engineers and 23 QA Inspectors in an Automotive Assembly Plant
  • Ensure that the facility remains continually certified to TS 16949
  • Lead product lines certification in the plant
  • Lead efforts to improve supplier quality through audits and part certification activities
  • Provide training to plant personnel, and other Engineers, in quality disciplines

Senior Product Engineer

Keytronic Juarez, S.A. de C.V
Chihuahua
08.1996 - 05.1998
  • Provides technical support by providing information and answers to other Responsible for the implementation of cost effective Customer changes and Engineer & Process changes
  • Lead a group of engineers to track production problems and timely conduct fault isolation and failure analysis
  • Understand product designs and provide engineering support at engineering builds
  • Being the engineering hub during mass production and proactively work with cross-groups to drive continuous improvement
  • Ensure no quality excursion in mass production of products
  • Provide technical interface and liaison with the customer, suppliers as appropriate
  • Coordinate all engineering activities involved in the application of design and technical development for new model products through the use of engineering disciplines
  • Work in conjunction with personnel to develop and design new products in order to grow the current business
  • Participate in and coordinate building design models, testing models and analysis of test results.

QC General Supervisor

United Technologies Automotive
Juarez
08.1991 - 08.1996
  • Responsible to assist the QA Manager on the department Activities such as yearly goals, objectives, department budget; identify areas of opportunities
  • Supervise and guide Quality Supervisors in meeting department and plant goals objectives
  • Lead quality process improvement efforts and support engineering activities, including inspection plan development and failure analysis on existing product lines
  • Provide quality support using advanced quality and statistical techniques, such as D/P FMEA’s, first article analysis, capability studies, design of experiments, correlation studies, hypothesis testing, etc
  • Lead efforts to improve supplier quality through audits and part certification activities
  • Provide training to plant personnel, and other engineers, in quality disciplines
  • Analyze quality data and issue reports prioritizing improvement opportunities.

Industrial Engineer General Supervisor

R.B.E IV, Delphi Corporation
Juarez
01.1989 - 08.1991
  • Supporting manufacturing operations by recommending methods for improvements
  • Implementing training programs; completing work instructions; and supporting Lean initiatives/facility/costing
  • Proven ability to determine and establish the most efficient methods for maximum utilization of production facilities and personnel
  • Responsible for increasing productivity through combined work steps, removing non-value added tasks, adding automation and the development of effective work practices
  • Designed and implemented effective production processes
  • Performed time studies on production equipment to successfully establish production bottlenecks
  • Design plant layout, tooling fixtures, and flow charts of material
  • Performed installation check of the equipment and validation on new equipment
  • Provided technical expertise or support related to manufacturing.

Education

Bachelor of Science - Industrial Electrical Engineering

ITCH, Chihuahua, Chih.
09.1984 - 12.1988

Skills

Problem-solving abilities

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Certification

Six Sigma Black Belt

Timeline

Quality Manager - Lear Corporation
06.2019 - 12.2022
Quality Manager, Site Quality Manager - CTS Corporation
12.2016 - 06.2019
-
01.2016 - 12.2016
Quality Manager - Emerson Intermetro Industries Corporation
10.2014 - 01.2016
Quality Manager - Emerson Appliance Solutions, Therm, Delicias
12.2004 - 12.2012
Quality Regional Manager - TE Connectivity
01.2002 - 12.2012
Plant - Conductores Tecnológicos de Juárez, Sumitomo - SEWS
10.2000 - 12.2004
QA Corporate Group Manager - Cd
10.2000 - 12.2004
QA Manager - Conductores Tecnológicos de Juárez, Sumitomo – SEWS, Cd
05.1998 - 10.2000
Senior Product Engineer - Keytronic Juarez, S.A. de C.V
08.1996 - 05.1998
QC General Supervisor - United Technologies Automotive
08.1991 - 08.1996
Industrial Engineer General Supervisor - R.B.E IV, Delphi Corporation
01.1989 - 08.1991
ITCH - Bachelor of Science, Industrial Electrical Engineering
09.1984 - 12.1988
Martin PayanQuality Manager