Martin Saul Avila Renovato
Guadalajara - JAL
Summary
Dedicated, professional, and committed individual focused on delivering high-quality work and continuously improving task execution. Demonstrates strong adherence to rules while effectively following guidance from superiors. Capable of independent decision-making, especially in challenging situations, which helps maintain productivity and resolve issues efficiently. Offers a proactive mindset and a willingness to learn, making a valuable addition to any team.
Overview
9
9
years of professional experience
Work History
Virtual Card Processor
Alorica
Guadalajara - JAL
12.2023 - Current
- Managed payment processing for various companies, which ensured timely and accurate transactions on behalf of clients.
- Conducted calls to different businesses to handle payments for invoices, statements, renewals, or quotes, helping to streamline their financial operations.
- Processed more than 80 payments per day, demonstrating efficiency and a strong focus on customer service.
- Developed effective communication skills while coordinating with clients and companies, leading to improved relationships and faster resolution of payment issues.
Customer Service
Teleperformance
Guadalajara - JAL
08.2019 - 10.2019
- Managed incoming calls from customers regarding service issues, such as internet and television problems, which ensured timely resolutions and maintained customer satisfaction.
- Assisted customers with monthly bill inquiries and renewals, helping them understand their options and improve their overall experience.
- Upgraded customer services based on their needs, which contributed to increased customer loyalty and retention.
- Provided clear guidance on various products, including internet routers, TV video boxes, and security cameras, helping customers utilize their services effectively.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 87%.
Customer Service Agent
Herbalife
Guadalajara - JAL
08.2018 - 10.2018
- Managed incoming calls from customers interested in ordering Herbalife products, such as shakes, teas, fiber food, energy bars, and event tickets, which ensured a smooth ordering process.
- Provided clear information about product offerings and event participation, helping customers make informed choices and enhancing their overall experience.
- Processed orders efficiently, contributing to timely deliveries and customer satisfaction, which in turn fostered repeat business and loyalty.
- Addressed customer inquiries and concerns with professionalism, which helped build trust and rapport, ultimately strengthening customer relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Agent
Atel
Guadalajara - JAL
08.2016 - 09.2016
- Reached out to potential customers to discuss switching their telephone provider, which helped them discover new benefits tailored to their needs.
- Presented various product offerings, including new cell phones, making it easier for customers to see the value in upgrading their services.
- Engaged in conversations that educated clients on the advantages of changing providers, ultimately enhancing their overall satisfaction and loyalty.
- Built rapport with customers, which led to increased trust and a higher likelihood of them considering our offerings.
- Assisted call-in customers with questions and orders.
Education
No Degree - Theme Programmer
Preparatoria No. 6
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Teamwork and collaboration
Quality control
Critical thinking
Multitasking and organizing
Customer service
Continuous improvement
Attention to detail
Personal Information
Date of Birth: 02/25/99
Timeline
Virtual Card Processor
Alorica
12.2023 - Current
Customer Service
Teleperformance
08.2019 - 10.2019
Customer Service Agent
Herbalife
08.2018 - 10.2018
Sales Agent
Atel
08.2016 - 09.2016
No Degree - Theme Programmer
Preparatoria No. 6
05.2001 -
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