Martin Enrique Hernandez Ruelas
Puerto Vallarta,JAL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Personal Concierge
Martin Hernandez
01.2021 - Current
- Collaborated with vendors to negotiate pricing on behalf of clients for services such as catering or transportation providers.
- Optimized time management skills by multitasking effectively across various responsibilities while maintaining attention to detail.
- Fostered relationships with local businesses and service providers to leverage resources for client benefit in a cost-effective manner.
- Coordinated home repairs or maintenance projects on behalf of clients by liaising with contractors or service providers to ensure timely completion.
- Organized special events for clients, including birthday parties, dinners, and corporate functions to ensure seamless execution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Makeup Lovers
Martin Hernandez
06.2018 - Current
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
Store Manager
Mail Boxes Etc
09.2004 - 02.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved on-time delivery rates by closely monitoring shipment progress and proactively addressing potential delays.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
Education
Diploma - Customer Service
Customer Service Sa
Puerto Vallarta, MexicoDiploma - Events Planning And Organizacion
Eventos Plannnig
Guadalajara, MexicoHigh School Diploma -
Preparatoria Jacobo Magaña
Puerto Vallarta, Mexico09.1999
Skills
- Property Management
- Appointment Scheduling
- Meal Planning
- Etiquette knowledge
- Cultural Awareness
- Healthcare coordination
- Calendar Management
- Elderly care assistance
- Entertainment Booking
- Personal Shopping
- Travel Planning
- Transportation Arrangements
- Pet care coordination
- Strong Work Ethic
- Customer Service
- Excellent Multitasking
- Hospitality
- Cash Handling
- Guest experiences
- Guest Services
- Guest Relations
- Telephone Etiquette
- Event Planning
- Reservation coordination
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
Languages
English
Bilingual or Proficient (C2)
Timeline
Personal Concierge
Martin Hernandez
01.2021 - Current
Makeup Lovers
Martin Hernandez
06.2018 - Current
Store Manager
Mail Boxes Etc
09.2004 - 02.2006
Diploma - Customer Service
Customer Service Sa
Diploma - Events Planning And Organizacion
Eventos Plannnig
High School Diploma -
Preparatoria Jacobo Magaña
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