MARY-BETH WHITE-BOTHE
Playa Del Carmen, Quintana Roo
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. As well as organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Server
Kelowna Brewing Company
Kelowna, British Columbia, Canada
08.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Sales Associate
Orangetheory Fitness
Kelowna, BC
02.2023 - 07.2024
- Worked effectively in fast-paced environments.
- Contacted leads via telephone, email and text (50+ call/day).
- Showcased products to make sales.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Deal with members and potential member problems
- Greet all members by first name
- Walk leads through the introductory process and sell to them.
- Cultivated interpersonal skills by building positive relationships with others.
Hectors
Independent Grocer
Squamish, BC, Canada
03.2020 - 05.2021
- Followed front-end tendering procedures to drive accuracy and promptness in customer checkout
- Engaged customers, built connections, and maintained a positive attitude
- Kept employee and customer areas clean and orderly, using slow periods to tackle routine housekeeping tasks
- Helped customers obtain additional assistance with different needs and concerns
- Received cash and card payments in line with the store's cash- handling policy
- Maintained high customer satisfaction levels by going the extra mile to personalize service
- Greeted customers and helped to create a welcoming atmosphere.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist
The Beehive Hairsalon
06.2015 - 09.2019
- Greeted customers promptly and consistently, set a professional tone with friendly assistance
- Served as the first point of contact for new and returning clients
- Offered and served customers a beverage
- Operated POS system, processed transactions, and issued receipts
- Answered incoming calls, made appointments, answered questions, and took messages
- Interacted with guests using professional, friendly customer service
- Organized digital and physical files in a logical folder system
- I welcomed every client with a kind smile and immediate offer of knowledgeable assistance
- Ordered retail products
- Salon upkeep: folded towels, cleaned the salon (wipe counters, sweep, organize shelves, etc.)
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Education
Began Bachelors - Kinesiology
California State University Los Angeles
Los Angeles, USAHIgh School Diploma -
Howe Sound Secondary School
Squamish, BC06.2020
Skills
- Public Speaking/Communication
- Positive Attitude
- Works well in teams
- Passionate
- Outgoing
- Driven
- Energetic and Enthusiastic
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Memory retention
Additional Information
- Hardworking and focused on working effectively yet quickly to exceed targets consistently. Reliable team member accustomed to taking on challenging tasks. Dedicated to businesses success.
Timeline
Server
Kelowna Brewing Company
08.2023 - 10.2024
Sales Associate
Orangetheory Fitness
02.2023 - 07.2024
Hectors
Independent Grocer
03.2020 - 05.2021
Receptionist
The Beehive Hairsalon
06.2015 - 09.2019
Began Bachelors - Kinesiology
California State University Los Angeles
HIgh School Diploma -
Howe Sound Secondary School