Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mary C Zamora

Rosarito, Baja California

Summary

Dynamic professional with extensive experience at High Power Agency, excelling in customer support and problem-solving. Proven ability to enhance customer satisfaction and loyalty through effective communication and tailored solutions. Skilled in data entry and appointment scheduling, consistently achieving results in high-pressure environments while fostering strong client relationships.

Knowledgeable [Desired Position] with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Overview

9
9
years of professional experience

Work History

Call Center Representative

High Power Agency
11.2023 - 04.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Strengthened customer loyalty through empathetic listening and understanding individual requirements.
  • Set up appointments with interested customers according to schedule availability.

Warehouse Forklift Operator

Pentel of America
03.2016 - 12.2021
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
  • Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.

Education

JROTC

Bowie High School
El Paso Texas
06-1996

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Inbound phone calls
  • Appointment scheduling

Languages

English
Upper intermediate (B2)
Spanish
Advanced (C1)

Timeline

Call Center Representative

High Power Agency
11.2023 - 04.2025

Warehouse Forklift Operator

Pentel of America
03.2016 - 12.2021

JROTC

Bowie High School

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Mary C Zamora