Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Maryel Almaraz Cantu

Maryel Almaraz Cantu

Reynosa, Tamaulipas

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Reliable Customer Service Representative with extensive track record in demanding sales . Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

MDMG MEDCAL GROUP
Monterrey, Nuevo Leon
04.2021 - 10.2023
  • Answered customer inquiries and provided accurate information on appointment dates or any lab orders for the patients.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Collections Supervisor

G-power
Reynosa, Tamaulipas
06.2020 - 05.2021
  • Managed lead collection improvement process projects to maximize efforts.
  • Monitored daily work flow of the collection staff, providing feedback and coaching as needed.
  • Issued work schedules, duty assignments and deadlines for agents that were under my supervision.

Recruiter

Grupo Iconn
Monterrey, Nuevo Leon
12.2019 - 04.2020
  • Conducted exit interviews and completed employment termination paperwork.
  • Provided feedback to unsuccessful applicants on the status of their applications.
  • Identified best practices for recruiting process improvement.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Assisted with the onboarding process for new hires.

Quality Assurance Analyst

Teleperformance Mexico
Monterrey, Nuevo Leon
01.2018 - 08.2018
  • Managed a defect tracking system to prioritize, track, and report on issues throughout the development cycle.
  • Participated in continuous improvement initiatives to enhance product quality and team performance.
  • Utilized client satisfaction surveys to improve service quality.
  • Conducted internal audits to measure adherence to established QA standards.
  • Assisted other members of the QA team in identifying areas for improvement with low performance agents.

Customer Service Representative

Teleperformance Mexico
Monterrey, Nuevo Leon
11.2017 - 08.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with price checks, process there order online,helped processing payments and addressing other inquiries.

Customer Service Representative

Sitel Mexico
Monterrey
12.2014 - 06.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Conferred with customers by telephone to provide information about products or services, and take orders.
  • Updated system with order specifics and customer details, preferences, and billing information.

Education

High School Diploma -

UNIVERSIDAD DEL ATLANTICO
Reynosa, Tamaulipas, Mexico
06-2013

San Juan Middle School
San Juan Texas. USA
06-2008

Elementary School

Northa San Juan Elementary School
San Juan Texas, USA
06-2006

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Dispute resolution
  • Lead generation
  • Payment processing
  • Reading comprehension

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

Timeline

Customer Service Representative

MDMG MEDCAL GROUP
04.2021 - 10.2023

Collections Supervisor

G-power
06.2020 - 05.2021

Recruiter

Grupo Iconn
12.2019 - 04.2020

Quality Assurance Analyst

Teleperformance Mexico
01.2018 - 08.2018

Customer Service Representative

Teleperformance Mexico
11.2017 - 08.2018

Customer Service Representative

Sitel Mexico
12.2014 - 06.2016

High School Diploma -

UNIVERSIDAD DEL ATLANTICO

San Juan Middle School

Elementary School

Northa San Juan Elementary School
Maryel Almaraz Cantu