MARY KELECHI AMOSUN
Queretaro
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Energetic, empathetic, and adaptable professional with over a decade of proven customer service excellence. Known for a personality that shines, natural ability to make clients feel comfortable, and professionalism in high-pressure environments. Enthusiastic about travel, teamwork, and creating memorable experiences. Adept at handling customer needs with patience, time management, and attention to detail. Teachable, confident, and driven to deliver service with a positive attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ria Money Transfer
08.2022 - Current
- - Delivered empathetic and solution-focused support across various customer interactions.
- - Resolved issues efficiently while maintaining professionalism and attention to detail.
- - Built trusted relationships and adapted communication styles to suit customer needs.
- - Recognized for flexibility, team work, and consistent delivery under pressure.
- - Delivered consistent service across multiple platforms (In person, phone, email, social media).
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Head Customer Service Representative
Fidelity Bank Plc
11.2018 - 06.2022
- - Supervised and led a high-performing customer service team.
- - Resolved escalated client issues using conflict resolution and interpersonal skills.
- - Promoted teamwork, attention to detail, and maintained high customer satisfaction.
- - Commended by executive leadership for outstanding service and dedication.
Customer Service Representative
Fidelity Bank Plc
01.2013 - 07.2018
- - Delivered consistent service across multiple platforms (phone, email, social media).
- - Handled account openings and documentation with precision.
- - Ensured customer comfort through patient, clear communication and support.
Education
Bachelor of Arts - Public Administration
University of Lagos
01.2017
Skills
- Experienced Customer Service
- Attention to Detail & Time Management
- Critical thinking
- Empathy & Patience
- Adaptability & Flexibility
- Teamwork & Collaboration
- Enthusiastic & Teachable
- Professionalism & Confidence
- Strong Communication Skills
- Multitasking & Working Under Pressure
- Passion for Travel & Cultural Awareness
- Active listening
Certification
CIBN Professional Conduct and Ethics (E-Learning) – 2019
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Ria Money Transfer
08.2022 - Current
Head Customer Service Representative
Fidelity Bank Plc
11.2018 - 06.2022
Customer Service Representative
Fidelity Bank Plc
01.2013 - 07.2018
Bachelor of Arts - Public Administration
University of Lagos
Similar Profiles
Victoria VilchezVictoria Vilchez
Sr. Project Manager | Finance Ops at RIA Money TransferSr. Project Manager | Finance Ops at RIA Money Transfer
Liliana Teran SaucedoLiliana Teran Saucedo
Territory Manager at Ria Money TransferTerritory Manager at Ria Money Transfer
Joana Baez CarreonJoana Baez Carreon
Cashier Manager at Ria Money TransferCashier Manager at Ria Money Transfer
Paula LopezPaula Lopez
PC Support Specialist LVL 2 at MSC Industrial SupplyPC Support Specialist LVL 2 at MSC Industrial Supply
Sahil WalechaSahil Walecha
Staff Engineer at NagarroStaff Engineer at Nagarro