Marysol Bojorquez Gutierrez
Marketing
Summary
Accomplished professional with a proven track record at Avas Flowers® Florists, enhancing customer satisfaction and team productivity through effective communication and targeted coaching. Skilled in invoice processing and customer service process improvement, adept at leveraging digital marketing strategies to meet and exceed employer expectations. Demonstrates a unique blend of analytical and interpersonal skills, driving significant improvements in service quality and operational efficiency.
Focused Billing Clerk with 2 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Billing Clerk
Qualex
02.2023 - 06.2024
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Generated daily, weekly and monthly reports for billing department.
- Processed customer invoices, credit memos and payments within established timelines.
- Maintained detailed records of customer payments and billing adjustments.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Customer Service Supervisor
Avas Flowers® Florists
03.2018 - 08.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached employees through day-to-day work and complex problems.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Created, prepared, and delivered reports to various departments.
- Created customer support strategies to increase customer retention.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
No Degree - Marketing
Uvm
Hermosillo, Sonora, Mexico01-2025
Skills
Invoice processing
Customer communication
Billing statement review
Customer service
Digital marketing
Social media marketing
Flexible and adaptable
Advertising design
Scheduling
Team collaboration
Copywriting
Customer service process improvement
Timeline
Billing Clerk
Qualex
02.2023 - 06.2024
Customer Service Supervisor
Avas Flowers® Florists
03.2018 - 08.2022
No Degree - Marketing
Uvm