Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Marcela Rios Tapia

Marcela Rios Tapia

Tlalnepantla De Baz

Summary

Strategic Reservation Specialist with exceptional skills in sales, customer service and pricing. Offering strong problem-solving abilities to address guest issues and reservation challenges. Friendly and customer-oriented with commitment to promoting patron satisfaction. Proven skills in ticket system management, documentation checks and guest check-in. Familiar with regulatory requirements, fee structures, and basic rules. Offering more than 10 years of related experience.

Overview

9
9
years of professional experience
1
1
Language

Work History

Administrative Ticket Monitoring

/Compucom
1 2018 - 3 2024
  • Ticket monitoring for technical support
  • Immediate assistance for IT support
  • Dispatch technicians for 7eleven CAN/ USA

Customer Service/Reservation Specialist

/Celebrity Cruises
02.2023 - 09.2023
  • Sales / reservation specialist
  • Customer service

Supervisor / QA Analyst/ Customer Service Support

/Telvista
01.2015 - 01.2018
  • QA Analyst specializing in quality assurance
  • Chat and phone supervisor with leadership experience
  • Customer service agent adept at resolving issues

Education

Graduate -

Escuela de Bachilleres Cien Metros

English Proficiency - undefined

UPIBI

English Proficiency - undefined

Harmon Hall Lindavista

Skills

Effective Communication

undefined

Personal Information

Date of Birth: 08/14/1989

Timeline

Customer Service/Reservation Specialist

/Celebrity Cruises
02.2023 - 09.2023

Supervisor / QA Analyst/ Customer Service Support

/Telvista
01.2015 - 01.2018

Administrative Ticket Monitoring

/Compucom
1 2018 - 3 2024

Graduate -

Escuela de Bachilleres Cien Metros

English Proficiency - undefined

UPIBI

English Proficiency - undefined

Harmon Hall Lindavista

Similar Profiles

CREATE PROFILE
Marcela Rios Tapia