Matthew Jackson
Motive Energy
Rio Rico,United States
18
years of professional experience
Dynamic Service Supervisor with expertise in process optimization, workforce planning, and employee engagement. Proven ability to enhance operational efficiency and mentor team members for professional growth.
Work History
Service Supervisor
7 Years 2 Months- Assisted team in understanding service protocols and safety regulations.
- Supported daily operations by coordinating service schedules and staff assignments.
- Learned to utilize customer management software for tracking service requests.
- Engaged with customers to gather feedback and enhance service quality.
- Contributed ideas for process improvements during team meetings and huddles.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
Warehouse Logistics Manager
1 Year 7 Months- Oversaw daily warehouse operations, ensuring timely order fulfillment and inventory accuracy.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Managed team performance through coaching, training, and development initiatives to improve productivity.
- Coordinated with cross-functional teams to streamline communication and enhance overall logistics effectiveness.
- Optimized storage layout for improved productivity and space utilization.
- Managed all building assets, including tooling for on-site installation of products along with ancillary needs
- facilitated all necessary repairs to vehicles within fleet to ensure continued production.
Presentation Replenishment Manager
5 Years 5 Months- Led presentation strategy development to enhance product visibility and customer engagement.
- Managed inventory replenishment processes to ensure optimal stock levels across multiple locations.
- Collaborated with cross-functional teams to streamline visual merchandising initiatives, improving store aesthetics.
- Trained and mentored team members on effective presentation techniques and inventory management systems.
- Developed training materials for new hires, focusing on company standards for visual displays and product placement.
- Spearheaded initiatives to revamp store layouts, resulting in improved customer flow and increased sales opportunities.
- Coordinated seasonal transitions, effectively planning new product launches and clearance events to maximize sales opportunities.
- Established a well-organized back-of-house area for efficient merchandise processing and storage, improving workflow efficiency within the store.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and growth.
- Mitigated shrinkage through proper inventory control procedures, including accurate receiving practices and vigilant monitoring of potential theft issues.
- Created and updated regular inventory reports and records.
- Developed and maintained knowledgeable and productive team of employees.
Service Technician
3 Years 4 Months- Diagnosed and repaired various welding equipment, ensuring optimal performance and safety compliance.
- Conducted routine maintenance on welding machines to extend service life and reduce downtime.
- Collaborated with clients to identify equipment issues, providing timely solutions and expert advice.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
Education
High School Diploma
Skills
Task delegation
Emotional intelligence
Policy enforcement
Workforce planning
Employee engagement
Process optimization
Timeline
Service Supervisor
Motive Energy
05.2019 - CurrentRead More
Warehouse Logistics Manager
Synergy Installation Solutions
10.2017 - 05.2019Read More
Presentation Replenishment Manager
Michaels Arts and Crafts
05.2012 - 10.2017Read More
Service Technician
Weldrite Welding Repair
01.2009 - 05.2012Read More
Grace Academy
High School Diploma
Read More