MAURICE MARTINEZ

• Product Knowledge: Knowing the menu inside and out is similar to understanding your product or service offerings thoroughly. This knowledge helps you make informed recommendations and answer customer questions confidently.
  
• Building Rapport: Establishing a connection with customers and building rapport can lead to increased sales and customer loyalty. This skill is invaluable in sales as well, where trust and relationship-building are paramount.
  
• Handling Rejections: Dealing with rejection gracefully is part of being a server. Learning to accept a customer's refusal of a particular dish or offer without taking it personally is essential in sales too.

Engage in a 4-week SDR Training Course, focused on skills related to:
-Cold Outreach - cold calling, cold emails, LinkedIn messaging, etc.
-Overcoming/handling objections
-Active listening / “Re-personalizing” the benefits
-White Glove Treatment (How to properly treat a prospect after a scheduled
event to increase show rates / close rates).
-Start with WHY - Simon Sinek (This lays a foundation for the proper
motivation)
-Extreme Ownership - Jacko Willink (This puts the responsibility onto me to take complete ownership of my skillset, effort, & results)

• Adaptability: Restaurants often experience unpredictable situations, such as sudden rushes or menu changes. Learning to adapt quickly to changing circumstances prepares you to handle unexpected challenges.

• Upselling: Learning to suggest additional menu items, desserts, or drinks to increase the average sale per customer translates directly to upselling products or services in other contexts.

• Active Listening: Understanding customers' preferences and anticipating their needs by actively listening to their requests and feedback is crucial for effective sales.