Mauricio Acevedo, PMP
Sr. Project Manager, Implementation And Delivery Services
Mexico City,CMX
Summary
Dynamic technology delivery manager with over 15 years of diverse leadership experience, specializing in e-commerce solutions for the retail and travel industries. Certified Senior Project Manager with PMP and Scrum Master credentials, adept at providing technical and strategic direction to development teams across the Americas. Expertise in enhancing systems and aligning technical solutions with business objectives, driving organizational growth through successful project leadership. Recognized for exceptional organizational skills and reliability, consistently managing multiple priorities while fostering a positive and collaborative team environment.
Overview
23
23
years of professional experience
3
3
Certificates
4
4
Languages
Work History
Project Manager of Technologies
American Express, Global Business Travel
05.2025 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle, resolve project issues and mitigate risks.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
Sr. Delivery Manager, Implementation Services
Global Payments
03.2024 - 04.2025
- Oversaw daily operations of 6 development teams, ensuring timely completion of features and enhancements and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays caused by production issues or last-minute customer requests.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Established a culture of continuous improvement within the team, driving innovation in process optimization initiatives.
- Streamlined project delivery by implementing agile methodologies and enhancing team collaboration.
- Reduced customer complaints by implementing proactive communication strategies, discuss business needs and explore opportunities to increase service level.
Senior Project Manager
Travelport
10.2016 - 02.2024
- Project Manager of GDS Implementations in the Americas
- Leading implementation of Travelport solutions to enable agencies in the US, CA, MEX, COL, ARG, BRA, and PE to issue over 1 million air tickets
- Focused solutions on customer-specific workflow, tailoring implementations to client needs
- Head of LATAM Upgrade Program, installing Travelport+ GDS in more than100 agencies in MEX and ARG.
- Established and managed change management processes to fulfill successful project transitions
Product Manager
Posadas
01.2009 - 10.2016
- Marketing technologist for Posadas
- Integrated technology roadmap of e-marketing solutions for Marketing and Distribution teams
- Managed full product lifecycle of the company websites (www.fiestamericana.com et al), with consistent quality control measures, maintaining operation of the 20% of the revenue source of the company
- Partnered closely with managers and marketers to understand marketing strategies, distill key functionality, and help develop core positioning approaches
- Designed and implemented the Balance Scorecard of Posadas Franchise, including Marketing, IT, and HR departments
Technical Project Manager
Posadas
11.2004 - 01.2009
- Planned and developed the hotel distribution technology strategy for the company (CRS features and integration roadmap, together with the online marketing and booking engine capabilities).
- Introduced first Agile practice office to achieving e-commerce project goals, enforcing alignment of project strategy with business objectives, and made modifications to promote efficient project completion
Consultant, J2EE Senior Developer
Praxis
01.2003 - 07.2004
- Built, tested, deployed and maintained production Java code for complex web-based applications using J2EE, Struts, JavaScript, CSS, X/HTML and other programming and scripting languages
Education
Master of Science - Marketing
05.2013
Bachelor of Science - Computer Engineer
05.2002
Skills
Delivery management
Certification
Project Management Professional (PMP), Project Management Institute (PMI)
Affiliations
Project Management Institute, Chapter Mexico
- VP of Technology, 2020-2023
- Community Moderator, Cybersecurity and Agile Transformation, 2019-2020
- Webmaster, 2017-2024
Timeline
Project Manager of Technologies - American Express, Global Business Travel
05.2025 - Current
Sr. Delivery Manager, Implementation Services - Global Payments
03.2024 - 04.2025
SAFe Scrum Master Certified (SMC)
12-2020
HCMP 3G Expert Professional and Practitioner, Human Change Management Institute (HUCMI)
04-2020
Project Management Professional (PMP), Project Management Institute (PMI)
03-2018
Senior Project Manager - Travelport
10.2016 - 02.2024
Product Manager - Posadas
01.2009 - 10.2016
Technical Project Manager - Posadas
11.2004 - 01.2009
Consultant, J2EE Senior Developer - Praxis
01.2003 - 07.2004
Tecnológico De Monterrey - Campus Estado De México - Bachelor of Science, Computer Engineer
EGADE Business School - Master of Science, Marketing
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
French
Intermediate (B1)